Assistant Manager - Ritz Club, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Macau

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Assistant Manager position at The Ritz-Carlton Macau, responsible for ensuring the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The role involves creating exceptional experiences for members and guests while maintaining the luxury service standards of the brand.

Job Responsibility:

Assist members and guests with pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out
Conduct pre-calls to arriving members
Make pre-arrival arrangements, grocery orders, amenity orders
Handle Front Office duties including check-in/check-out
Prepare arrival packets and departure folios
Perform audit checklists
Prepare and distribute welcome packages
Process billing and perform administrative duties
Respond to requests for special arrangements or services
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees
Report accidents, injuries, and unsafe work conditions
Follow all company policies and procedures

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

What we offer:

Equal opportunity employment
Valued and celebrated unique backgrounds
Creative, thoughtful and compassionate work environment
Professional development and training
Global brand experience

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Manager - Ritz Club