Assistant Manager - Platform Services, HSBC

Assistant Manager - Platform Services

HSBC

Location:
India, Cochin

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assistant Manager role in Platform Services responsible for implementing TCF principles and ensuring effective delivery of branch customer interface functions to achieve high customer satisfaction and operational efficiency in HSBC's International Wealth and Premier Banking division.

Job Responsibility:

Implement TCF principles in day to day dealing with customers
Ensure effective delivery of branch customer interface functions
Achieve high level of customer satisfaction along with operational efficiency
Contribute to improving productivity in the branch
Maintain branch hygiene standards
Ensure positive customer experience and manage complaints/escalations
Adherence to overall operational standards set by the bank
Comply with applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy

Requirements:

Graduate with 2 years of experience
Holistic understanding of the Branch Operations and Processes of the bank
Sound understanding of the company's customer service requirements

Additional Information:

Job Posted:
September 12, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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