Assistant Manager - Laundry, Marriott Bonvoy

Marriott Bonvoy

Location:
India, Kochi

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment.

Job Responsibility:

Assisting in managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Ensures consistent workflow to minimize peaks and valleys in production
Brings issues to the attention of the department manager and Human Resources as necessary
Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs
Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals
Works effectively with the Engineering department on Laundry equipment maintenance needs
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
Operates all department equipment as necessary and reports malfunctions
Develops, maintains and uses effective back-up plans for breakdowns
Evaluates and implements new techniques, supplies and equipment
Providing services that are above and beyond for customer satisfaction and retention
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Sets a positive example for guest relations
Empowers employees to provide excellent customer service
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Celebrates successes and publicly recognizes the contributions of team members
ensures employee recognition is taking place on all shifts

Requirements:

High school diploma or GED
1 year experience in the laundry, housekeeping, or related professional area

Additional Information:

Job Posted:
July 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Manager - Laundry