Assistant Manager - Front Desk, Marriott Bonvoy

Assistant Manager - Front Desk

Marriott Bonvoy

Location:
India, Bengaluru

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Entry level management position responsible for leading daily shift requirements in front office areas, ensuring guest and employee satisfaction, while achieving operational goals. The role supports Front Office operations and handles financial and administrative duties.

Job Responsibility:

Utilizes interpersonal and communication skills to lead, influence, and encourage others
encourages and builds mutual trust, respect, and cooperation among team members
serves as a role model to demonstrate appropriate behaviors
supports all day-to-day operations
coaches, counsels and encourages employees
handles employee questions and concerns
manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
handles complaints, settling disputes, and resolving grievances and conflicts
provides services that are above and beyond for customer satisfaction and retention
sets a positive example for guest relations
implements the customer recognition/service program
identifies the developmental needs of others and provides coaching, mentoring, or direction
analyzes information and evaluates results to solve problems
informs and updates supervisors, co-workers, and subordinates on relevant information in a timely manner
performs all duties at the Front Desk as necessary

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

What we offer:

Equal opportunity employer
inclusive, people-first culture
diverse workforce
employee recognition program

Additional Information:

Job Posted:
April 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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