Assistant Managed Services Client Service Desk Administrator Job at NTT DATA (Hyderabad)

Specialist Service Desk Engineer

The number one goal of everyone in our team is to make our clients exceptionally...

Location

United Kingdom , Hebburn

Salary:

34000.00 - 44000.00 GBP / Year

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) Solve Problems & Challenges
Excellent communication skills, founded in being a good listener
Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
A deep desire to deliver an amazing Client Experience
Advanced knowledge of IT Applications, Software & Hardware
The ability to speak both Geek and human
Experience using a Ticketing system / RMM Tool and PSA software (5 years minimum)
Experience providing support via remote tools (5 years minimum)
Experience handling Technical Service Tickets (5 years minimum)
Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business (5 year minimum)

Job Responsibility

Work on and resolve escalated Service Desk Tickets and Projects
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with advanced remote troubleshooting
Remote Hardware Maintenance and Support
Use our Ticketing System to manage projects and resolve Service Desk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our Processes

Fulltime

Support Desk Administrator

Would you like to play a key role in a thriving company? Are you looking for a c...

Location

United Kingdom , Newport

Salary:

29658.00 GBP / Year

Atlas Facilities Management Limited

Expiration Date

Until further notice

Requirements

General Computer Skills
Excellent Communications skills, written and verbal
Willingness to learn on the job
Share ideas and learning with other team members
Offer encouragement and assistance to colleagues
Communicate openly and effectively
Committed and reliable
Work with the team towards our common goal of always striving for excellence
Basic DBS check

Job Responsibility

Allocation/scheduling operatives using Time and Attendance systems
Quality Audits, Tracking and management
Answering employee and client queries, helping to resolve issues
Support with clients who provide negative feedback
Supporting client reporting requirements
Reactive calls and periodic management
Management and coordination of reactive mobile cleaning technicians
Overall client and staff issue/general enquiry management
General administration duties to meet the needs of the business
Supporting other departments in day-to-day operations

What we offer

Free on-site parking
20 paid days holiday per year
Full learning and support from Atlas
Learning and development lead by you
The ability to progress your career within Atlas
Stream – financial wellbeing and benefits platform
Cycle to work scheme
Workplace pension scheme
Staff recognition scheme (Stars of Atlas)
Staff engagement portal

Fulltime

Assistant Client Support Officer, Managed Services Client Service Desk

The Managed Services Client Service Desk Administrator is an administrative role...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification or diploma or equivalent
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
Ambitious self-starter with the ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Displays a methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Strong and effective verbal and written communication skills

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
Ensure the correct escalation procedure is followed on all critical calls and requests
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization
Ensures all relevant documents related to the tickets / requests are maintained, including the client's information
Performs any other related task as required

Fulltime

Managed Services Client Service Desk Administrator

The Managed Services Client Service Desk Administrator is an administrative role...

Location

Indonesia , Jakarta Pusat

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification or diploma or equivalent
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
Ambitious self-starter with the ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Displays a methodical in approach to ticket resolution
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Strong and effective verbal and written communication skills

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
Ensure the correct escalation procedure is followed on all critical calls and requests
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Performs any other related task as required

Fulltime

Facilities Administrator

As a Facilities Administrator, you'll be at the heart of our operations, ensurin...

Location

United Kingdom , Stanford-Le-Hope

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven admin experience (facilities maintenance background preferred)
Basic construction knowledge is a plus
Strong communication and interpersonal skills
Excellent organisational skills and attention to detail
Confident using MS Office
experience with job management systems is a bonus
Ability to manage multiple tasks and deadlines efficiently
A proactive, customer-focused mindset with a professional phone manner
Team player with a commitment to continuous learning and development

Job Responsibility

Manage and action a variety of reactive maintenance tasks, ensuring timely follow-up and resolution
Handle all admin for your client accounts: raise invoices, quotations, credit notes, and submit worksheets and reports
Maintain and update client portals, ensuring accuracy and reducing open job counts
Support Account Managers with quotations and proposals for additional works
Coordinate with engineers to ensure timely job completion and troubleshoot any issues
Monitor service performance and support improvements to enhance client satisfaction
Assist in delivering fabric maintenance projects on time and within budget
Provide full administrative support to senior staff and collaborate with help desk and account teams

What we offer

20 days annual leave + bank holidays
1 extra day of leave for every full year of service
Pension scheme
Excellent progression opportunities
Discretionary Christmas bonus
Newly refurbished office with a spacious kitchen and breakout area

Fulltime

Ms client service desk agent

The Client Service Desk Agent role at NTT DATA is an entry-level position focuse...

Location

Indonesia , Jakarta Pusat

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment
Strong client service and communication skills
Ability to work in a 24X7 shift structure
Ambitious self-starter with ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Demonstrates ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
Performs any other related task as required

Fulltime

Front Desk Representative

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Katy

Salary:

9.50 - 13.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

High school diploma or GED
Some college education is preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certifications required

Job Responsibility

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Conducts sales calls for prospective members
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Supervises birthday party staff
Resolves customer concerns/complaints using a professional approach
Assists clients with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area

What we offer

Paid Training
Flexible Schedules
All Are Welcome
Make Waves...In Your Community
Make Waves...In Your Career
High Fives & Tropical Vibes!
Going for Gold!
Grow with Goldfish

Parttime

Service Desk Analyst

The Service Desk Analyst role at NTT DATA involves providing administrative supp...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Certification or diploma or equivalent
Basic to moderate level years of experience
Basic to moderate level experience level in the Technology Industry and Call Centre environment
Ambitious self-starter with the ability to work under general direction
Ability to use sound judgment to escalate an issue to a higher level
Methodical in approach to ticket resolution
Ability to interact with a variety of stakeholders
Demonstrates required integrity to ensure excellent client service and retention
Good attention to detail and client focused
Strong and effective verbal and written communication skills

Job Responsibility

Provides an administrative support service to the Managed Services Client Service Desk team
Provides entry level administrative tasks as required by the team
Ensure the correct escalation procedure is followed on all critical calls and requests
May be responsible for receiving, validating, and logging client requests, capturing the detail of the request
Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information
Performs any other related task as required

Fulltime

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Assistant Managed Services Client Service Desk Administrator

Job Description

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