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Assistant Loss Prevention Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Thailand , Bangkok

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

Job Responsibility:

  • Patrol all areas of the property
  • secure rooms
  • assist guests with room access
  • Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
  • Monitor Closed Circuit Televisions and alarm systems
  • Authorize, monitor, and document access to secured areas
  • Assist guests/employees during emergency situations
  • Respond to accidents, contact EMS or administer first aid/CPR as required
  • Gather information and complete reports
  • Maintain confidentiality of reports/documents, release information to authorized individuals
  • Defuse disturbances in accordance with company policies and procedures
  • Resolve safety hazard situations
  • Handle all interruptions and complaints
  • Escort unwelcome persons from the property
  • Ensure compliance with alcoholic beverage control laws
  • Call for assistance using proper code responses
  • Provide proper paperwork to employees
  • Assist management in training, motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow all company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge all guests according to company standards
  • anticipate and address guests’ service needs
  • thank guests with genuine appreciation
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • support team to reach common goals
  • listen and respond appropriately to the concerns of other employees
  • Ensure adherence to quality expectations and standards

Requirements:

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • At least 1 year of supervisory experience

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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