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The Assistant Lobby Lounge Manager supports the daily operations of the Lobby Lounge. The role ensures exceptional service, smooth shift execution, team supervision, and adherence to luxury service standards aligned with The Ritz‑Carlton philosophy.
Job Responsibility:
Oversee daily shift operations and ensure smooth service
Conduct line‑ups, communicate daily briefings, and assign work duties
Supervise, train, motivate, and coach team members
Ensure grooming standards, service etiquette, and brand consistency
Support scheduling based on labor forecasts
adjust staffing as needed
Manage guest inquiries, feedback, and complaints professionally
Anticipate guest needs and maintain strong guest engagement
Coordinate with Culinary on daily specials and menu updates
Ensure all menus, wine lists, and service materials are ready and presentable
Maintain beverage control including inventory, requisitions, and cost tracking
Comply strictly with liquor laws and safety procedures
Support financial review including revenue, cost control, and event P&L
Liaise with Engineering for repairs and ensure equipment readiness
Maintain cleanliness and organization of all service areas
Assist in onboarding and continuous training of new and existing staff
Maintain a positive and collaborative working environment
Requirements:
Supervisory experience in luxury hospitality preferred