Assistant Learning & Development Manager Job at Marriott Bonvoy (Bangkok)

Job Description

Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Job Responsibility

Promotes and informs employees about all training programs
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Helps employees identify specific behaviors that will contribute to service excellence
Ensures employees receive on-going training to understand guest expectations
Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
Meets with training cadre on a regular basis to support training efforts
Observes service behaviors of employees and provides feedback to individuals and/or managers
Monitors enrollment and attendance at training classes
Meets regularly with participants to assess progress and address concerns
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Measures transfer of learning from training courses to the operation
Ensures adult learning principles are incorporated into training programs
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance
Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate
Aligns current training and development programs to effectively impact key business indicators
Assists with establishing guidelines so employees understand expectations and parameters
Develops specific training to improve service performance
Drives brand values and philosophy in all training and development activities
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Assists with the development of the Training budget as required
Assists with managing budget in alignment with Human Resources and property financial goals
Assists with managing department controllable expenses to achieve or exceed budgeted goals
Utilizes P-card if appropriate to control and monitor departmental expenditures

Requirements

2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the human resources or related professional area
certified trainer
OR 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
certified trainer
no work experience required

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Assistant Learning & Development Manager

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