Assistant Lawn & Garden Department Lead Job at ACE Hardware (Sioux Falls)

Job Description

Nyberg's ACE is looking for a motivated and organized Assistant Department Lead for our Lawn & Garden Department. This leadership position supports the Department Head in overseeing daily operations, merchandising, inventory, team development, and customer service while helping drive the department's overall success.

Job Responsibility

Assist the Department Head in leading daily department operations
Lead by example through exceptional customer service and professionalism
Help train, coach, and support team members to ensure department success
Assist with prioritizing tasks and delegating responsibilities when appropriate
Identify opportunities to improve department organization, efficiency, and sales
Support the execution of seasonal merchandising plans, promotions, and displays
Foster a positive, productive, and team-oriented work environment
Communicate effectively with department leadership and store management
Step into leadership responsibilities when the Department Head is unavailable
Provide a positive representation of Nyberg's ACE at all times
Greet customers throughout the store and Lawn & Garden area and provide knowledgeable assistance
Deliver friendly, helpful service and build lasting customer relationships
Assist customers with product selection, problem-solving, and project recommendations
Answer calls, pages, and customer inquiries promptly and professionally
Communicate customer concerns or issues requiring management attention
Continuously develop product knowledge and stay informed on Lawn & Garden products and trends
Assist with receiving, checking in, stocking, and merchandising products
Maintain accurate pricing, signage, and promotional displays
Monitor inventory levels and assist with replenishment and ordering needs
Maintain backstock organization and department cleanliness
Assist with department resets, product placement, and merchandising projects
Help ensure a clean, organized, and visually appealing department at all times
Operate equipment, including forklifts, with proper training and certification
Participate in store meetings and contribute ideas to improve sales, operations, and customer experience
Maintain a clean, organized, and safe Lawn & Garden Department, greenhouse, and outdoor sales areas
Water plants, flowers, and live goods as needed
Ensure displays remain full, faced, and customer-ready
Assist with seasonal transitions and merchandise rotation
Maintain department supplies and communicate needs to leadership

Requirements

Previous retail experience highly preferred
Leadership or supervisory experience highly recommended
Knowledge of lawn & garden products, equipment, plants, and outdoor living products strongly preferred
Strong organizational, communication, and problem-solving skills
Ability to work independently while supporting a team environment
Must be dependable, motivated, and customer-focused
Evening and weekend availability required
Standing and walking for extended periods
Frequent lifting of up to 40 pounds
Bending, reaching, climbing, and working in indoor and outdoor environments
Ability to work in varying weather conditions as needed

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Assistant Lawn & Garden Department Lead

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