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Assists in hotel laundry daily operations and services. Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Assists in maintaining a safe and clean work environment.
Job Responsibility:
Assisting in managing day-to-day operations, ensuring quality standards and meeting customer expectations
Communicating safety procedures and ensuring employee understanding
Comprehending budgets and operating statements to assist in financial management
Ensuring consistent workflow to minimize production peaks and valleys
Ordering and managing necessary supplies
Participating in managing department’s controllable expenses
Working with Engineering on laundry equipment maintenance
Participating in departmental meetings
Operating department equipment and reporting malfunctions
Developing and using back-up plans for breakdowns
Evaluating and implementing new techniques, supplies, and equipment
Providing services for customer satisfaction and retention
Improving service by communicating guest needs and providing guidance
Setting a positive example for guest relations
Empowering employees to provide excellent customer service
Ensuring hotel policies are administered fairly and consistently
Celebrating successes and recognizing team members.
Requirements:
High school diploma or GED
1 year experience in the laundry, housekeeping, or related professional area.