Assistant IRD Manager Job at Marriott Bonvoy (Madrid)

Job Description

Second-level management position, supporting and responding to the daily operations in Room Service under the command of the current Manager. The position directs, trains and assists employees to follow standards in the delivery of food and beverages to guest rooms and hospitality suites. The position helps ensure guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/kitchen team by assisting at other outlets when needed.

Job Responsibility

Managing daily room service operations
Collaborates with the Manager in the supervision of the daily operations of the corporation and the team
Supervise and manage employees
Manage all day-to-day operations
Ensures that property policies are administered fairly and consistently
Communicates areas that need attention to staff and follows up to ensure follow-up
Oversees daily shift operations and ensures compliance with all Room Service policies, standards, and procedures
Oversees staffing levels to ensure guest service, operational needs, and financial goals are met
Uses interpersonal and communication skills to lead, influence, and encourage others
Foster mutual trust, respect, and cooperation among team members
Serves as a role model for demonstrating appropriate behaviors
Provides guidance and guidance to subordinates
Develop specific goals and plans to prioritize, organize, and carry out your work
Ensures and maintains the level of employee productivity
Provides the leadership, vision, and direction
Celebrate successes and publicly recognize team members' contributions
Communicates performance expectations
Ensures regular and ongoing communication with employees
Establishes and maintains open and collaborative relationships with employees
Observe employees' service behaviors and provide feedback
Solicits employee feedback
Strives to improve service performance
Monitors employee service behaviors and provides feedback to individuals
Comprises budgets, operating statements, and payroll progress reports
Participates in the management of the department's controllable expenses
Offers services that go above and beyond for customer satisfaction and retention
Improves service by communicating and helping people understand customer needs
Manages daily operations, ensures quality, standards and compliance with daily customer expectations
Emphasizes guest satisfaction during all departmental meetings
Empower employees to provide excellent customer service
Engage with customers to get feedback on product quality and service levels
Interact with customers
Set a positive example for customer relationships
Manages guest issues and complaints
Participates in the employee performance appraisal process
Identifying the development needs of others
Identifying the educational needs of others

Requirements

Second-level management position
Directs, trains and assists employees to follow standards in the delivery of food and beverages to guest rooms and hospitality suites
Helps ensure guest and employee satisfaction while maintaining the operating budget
Strengthens the food and beverage/kitchen team by assisting at other outlets when needed
Managing daily room service operations
Collaborates with the Manager in the supervision of the daily operations
Supervise and manage employees
Understands employees' positions enough to perform duties in the employees' absence
Ensures that property policies are administered fairly and consistently
Communicates areas that need attention to staff
Oversees daily shift operations and ensures compliance with all Room Service policies, standards, and procedures
Oversees staffing levels to ensure guest service, operational needs, and financial goals are met
Uses interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial and business decision-making
Demonstrates honesty/integrity
Lead by example
Foster mutual trust, respect, and cooperation among team members
Serves as a role model
Provides guidance and guidance to subordinates
Develop specific goals and plans
Ensures and maintains the level of employee productivity
Provides the leadership, vision, and direction
Communicates performance expectations
Ensures regular and ongoing communication with employees
Establishes and maintains open and collaborative relationships with employees
Observe employees' service behaviors and provide feedback
Solicits employee feedback
Strives to improve service performance
Monitors employee service behaviors
Comprises budgets, operating statements, and payroll progress reports
Participates in the management of the department's controllable expenses
Offers services that go above and beyond for customer satisfaction and retention
Improves service by communicating and helping people understand customer needs
Manages daily operations, ensures quality, standards and compliance with daily customer expectations
Emphasizes guest satisfaction during all departmental meetings
Empower employees to provide excellent customer service
Engage with customers to get feedback on product quality and service levels
Interact with customers
Set a positive example for customer relationships
Manages guest issues and complaints
Participates in the employee performance appraisal process
Identifies the development needs of others
Identifies the educational needs of others

Marriott Bonvoy - All Job Offers

Select Country

Assistant IRD Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Assistant IRD Manager

Assistant Manager - IRD

Assistant Food & Beverage Manager - Room Service (IRD)

Assistant Food & Beverage Manager

Outlet Manager for In-Room Dining (IRD) and All-Day Dining

Accounting Team Leader

Overnight Ird Server

Communications Specialist

F&B Supervisor - In Room Dining

Our AI answers in your language