Assistant HVAC Service Manager

• Manage the day-to-day operations of the service department to ensure efficiency, productivity, and adherence to company standards
• Supervise and actively train service staff, providing mentorship and technical support to ensure the delivery of excellent customer service
• Oversee the service writing processes, guaranteeing accurate and thorough documentation of all services provided and parts utilized
• Coordinate and monitor vehicle maintenance schedules and manage repair workflows effectively to maximize technician productivity
• Monitor equipment diagnostics and repair processes to ensure timely and accurate solutions for customers
• Maintain a safe, organized, and compliant work environment for all staff, upholding company and industry standards
• Utilize MS Office and Excel to track metrics, manage documentation, and communicate departmental performance

• A minimum 8+ years of HVAC field experience as a commercial HVAC Service Technician or similar position
• Proven experience in service management or a similar supervisory role within the commercial HVAC industry (Assistant Manager, Service Lead, Dispatch Supervisor, etc.) a huge plus
• Strong knowledge of commercial HVAC equipment maintenance, diagnostics, and repair processes
• Excellent MS Office and Excel experience is required for reporting and data management
• Excellent communication skills to interact effectively and professionally with customers, senior management, and team members
• Ability to effectively lead, motivate, and develop a team of technical professionals
• Experience with service writing software is preferred
• Strong organizational skills with a keen attention to detail

Experience with service writing software is preferred

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Paid time off (PTO)
• Tuition reimbursement
• Company laptop and phone can be provided to ensure efficient work management