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Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
Job Responsibility:
Assist in monitoring/tracking employee relations issues including resolution and follow-up
Assist and support management and the leadership team with handling and resolving Human Resources issues
Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards
Inform Human Resources management of issues related to employee relations
Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines
Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs
Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's)
Assist in logistics, administration, and scheduling of annual employee surveys
Answer phone calls and record messages
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Enter and locate work-related information using computers and/or point of sale systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day