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Assistant Housing Manager

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Fairmont Grand Del Mar

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Location:
United Arab Emirates , Dubai

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a proactive, organized, and service‑driven Assistant Housing Manager to support the smooth operation of our employee accommodation facilities and assist with People & Culture (P&C) functions within the hotel. The ideal candidate will ensure a safe, clean, and welcoming living environment for all employees while contributing to employee engagement, welfare initiatives, and administrative support for the P&C team. This role requires excellent communication skills, strong attention to detail, and the ability to manage a multicultural workforce.

Job Responsibility:

  • Oversee the daily operations of the employee housing office, ensuring efficient workflows and timely resolution of issues
  • Maintain accurate records related to housing occupancy, maintenance, inspections, and employee movements
  • Manage the full inventory of furniture, appliances, and equipment, ensuring items are well‑maintained and replaced when necessary
  • Manage and streamline the check‑in process for new employees
  • Ensure each new arrival receives a warm welcome, Welcome Pack, Housing Guide, transportation timetable, local area map, and a tour of communal facilities
  • Coordinate room assignments and ensure accommodations are prepared prior to arrival
  • Conduct daily rounds and regular audits of all housing facilities to ensure cleanliness, safety, and compliance with UAE regulations
  • Liaise with maintenance teams, contractors, cleaners, and security personnel to ensure timely resolution of issues
  • Monitor fire & life safety systems and ensure corrective actions are taken promptly
  • Work closely with the contracted cleaning company to ensure high housekeeping standards in both public and private areas
  • Review and maintain housekeeping logs, maintenance records, and vendor performance reports
  • Communicate expectations clearly to vendors and follow up on service quality
  • Assist in planning and managing housing services such as mail distribution, telephone services, grocery delivery, gym, pool, and laundry facilities
  • Address and resolve employee concerns or complaints professionally, ensuring expectations are managed and issues are documented
  • Support community‑building initiatives and promote a positive living environment
  • Assist the P&C team with employee onboarding activities, including documentation, orientation coordination, and welfare support
  • Support employee engagement initiatives, events, and communication activities within the hotel
  • Help maintain accurate employee records related to housing, welfare, and movement
  • Provide administrative support to the P&C department as required, ensuring confidentiality and professionalism
  • Collaborate with P&C on disciplinary documentation related to housing issues and ensure proper filing and follow‑up
  • Ensure all housing operations comply with UAE labour laws, municipality regulations, and company policies
  • Document and report counselling or disciplinary actions related to housing issues, coordinating with People & Culture for proper filing
  • Prepare regular reports on occupancy, maintenance, inspections, and incident logs

Requirements:

  • Bachelor’s degree or diploma in Hospitality Management, Property Management, Business Administration, or a related field
  • Minimum 2–3 years of experience in employee housing, facilities management, property management, or a similar role, ideally within the hospitality sector
  • Strong understanding of housing operations, maintenance coordination, housekeeping standards, and fire & life safety regulations
  • Proficiency in Microsoft Office and housing/property management systems
  • Ability to manage inventories, budgets, and vendor relationships
  • Excellent communication and interpersonal skills, with the ability to work effectively with a multicultural workforce
  • Strong organizational, leadership, and problem‑solving abilities
  • High level of professionalism, confidentiality, and integrity
  • Ability to work independently, manage multiple priorities, and respond effectively in urgent situations
What we offer:
  • Employee benefit card offering discounted Accor rates worldwide
  • Learning programs through our academies
  • Opportunity to develop your talent and grow within your property and across the world

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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