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Four Seasons Resort Scottsdale is seeking a talented and dynamic Assistant Housekeeping Manager to uphold the highest standards of cleanliness and presentation throughout our guest accommodations and all front- and back-of-house areas. This role is highly hands-on, overseeing the daily operations of the housekeeping and laundry department by implementing and managing planned cleaning schedules. The Assistant Manager works closely with the Front Office team to ensure guest rooms are prepared promptly and meet Four Seasons' exceptional standards. Additionally, they support Supervisors in training and supervising housekeeping and laundry staff and assume full responsibility for the department in the absence of the Director or Assistant Director of Housekeeping.
Job Responsibility:
Provide strong leadership and hands-on guidance to a team of Room Attendants, House Attendants, and Valet/Laundry staff, ensuring the highest standards of cleanliness and upkeep across all assigned hotel areas
Oversee interviewing, training, scheduling, performance evaluations, and disciplinary actions for team members
Organize and assign daily work schedules
collect room and floor status reports for designated areas
Monitor each Room Attendant's progress throughout the day and inspect completed rooms to ensure all standards are met
When deficiencies are found, provide hands-on coaching to correct issues
Coordinate and follow up on work orders within assigned sections, ensuring timely completion
Release checkout rooms for sale once they meet Four Seasons standards
Requirements:
Previous Housekeeping Supervisor or Management and laundry experience, preferably in a luxury hotel/resort
Bilingual preferred
Ability to communicate professionally in English
Proficient in Microsoft Office suite and has the ability to learn other Four Seasons proprietary programs
Previous experience with OPERA PMS and HotSOS
Strong organizational and communication skills
Ability to stand/walk up to 8 hours per shift
Candidates must have valid work authorization for the U.S.
Nice to have:
Bilingual
What we offer:
Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)