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The Assistant Executive Housekeeper supports the daily operations of the Housekeeping and Laundry departments. He/She assists in the inspection of guest rooms, public areas and outdoor areas of the property, and requests any necessary corrective actions from room attendants, housemen and public area attendants through the external contractor’s supervisors. He/She supports the Executive Housekeeper in improving guest satisfaction and ensuring compliance with the department’s budget.
Job Responsibility:
Ensures efficient communication of room status to the Front Office
Participates in daily room inspections following checks carried out by the external housekeeping supervisors
Extracts and reviews priority cleaning lists and departure rooms in order to organize and allocate daily workloads
Conducts inventory checks and ensures proper stock replenishment
Assists in the implementation and supervision of room and public area inspection programs, using task checklists that outline daily team organization and quality control methods
Verifies that work carried out by team members complies with established service procedures
Oversees daily Housekeeping operations and ensures compliance with company and departmental standards in the absence of the Executive Housekeeper
Ensures all team members have the appropriate tools and equipment required to perform their duties
Communicates areas requiring special attention to the teams and follows up on corrective actions
Leads departmental meetings in the absence of the Executive Housekeeper
Attends meetings requested by Management or the department
Acts as a replacement in the absence of the Executive Housekeeper, Floor Housekeeper or any other role to ensure continuity of service
Complies with work schedules as established by the department head
Follows all hygiene and safety procedures to ensure a clean and safe working environment
Adheres to all procedures for storage of goods and equipment
Complies with all fire safety and evacuation procedures
Completes all hygiene and safety training required by Management
Protects the security and confidentiality of guest and colleague information
Maintains confidentiality of company equipment and data
Follows all company and/or departmental procedures
Ensures proper uniform and name badge, maintains professional appearance, and wears personal protective equipment as required
Addresses colleagues and guests using clear, appropriate, respectful, and professional language
Assists colleagues and ensures they fully understand their tasks
Communicates service needs and any incidents to colleagues discreetly and away from guest areas
Builds and maintains open, effective working relationships with all team members
Ensures completion of all mandatory internal and online training
Leads by example by demonstrating and promoting the company’s vision and values
Requirements:
Interpersonal skills
Team spirit
Responsiveness
Organizational skills
Stress resilience
English
Attention to detail
Positive attitude
Fluency French
What we offer:
Food allowance
Annual Vacations: 25 days (in proportion of the time of presence)
Marriott Explore Rate discounts
Reimbursement of public transports upon presentation of a valid ticket up to 80%
Laundry of uniform or working clothes
Compulsory health insurance and its complementary mutual