Assistant Housekeeping Manager Job at Aramark (Denali)

Job Description

The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in overseeing all aspects of the housekeeping operations for our 338-guest room hotel. This position ensures that the cleanliness, maintenance, and presentation of guest rooms, public areas, and other hotel facilities meet the highest standards of quality and guest satisfaction. The Assistant Housekeeping Manager plays a key role in supervising housekeeping staff, managing daily operations, and maintaining a safe, clean, and welcoming environment for both guests and employees.

Job Responsibility

Supervise and lead a team of housekeeping staff, including room attendants, housemen, and laundry personnel
Train new employees on housekeeping procedures, safety protocols, and quality standards
Assist with scheduling and assigning tasks to ensure efficient coverage and optimal service delivery
Provide ongoing coaching and feedback, to promote team development and high morale
Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness and maintenance standards are met
Follow up on any discrepancies or areas of concern, ensuring corrective actions are taken promptly
Assist the Housekeeping Manager in maintaining cleanliness standards for high-traffic areas like the lobby, corridors, and restrooms
Address guest requests or concerns regarding housekeeping issues, ensuring timely and effective resolutions
Work collaboratively with other hotel departments (front desk, maintenance, etc.) to meet guest needs and enhance the overall guest experience
Assist in managing room readiness and turnaround time to ensure prompt check-ins and room availability
Assist in managing housekeeping supplies and inventory, ensuring stock levels are maintained and orders are placed as needed
Monitor the use of cleaning products and equipment, ensuring proper handling and usage in line with safety standards
Ensure adherence to all health, safety, and environmental policies and procedures
Support the Housekeeping Manager in implementing and maintaining sanitation standards in line with industry regulations and hotel policies
Report any safety hazards or maintenance issues promptly to the appropriate department
Assist with administrative duties, such as creating work schedules, tracking labor costs, and preparing housekeeping reports
Monitor housekeeping payroll records to ensure accuracy and timeliness

Requirements

Minimum of 2-3 years of experience in a housekeeping role, preferably in a supervisory or leadership position within a hotel or hospitality environment
Experience working in a hotel with 200+ guest rooms is preferred
Strong leadership and team management skills with the ability to motivate and mentor staff
Excellent organizational and time-management skills, with the ability to handle multiple tasks simultaneously
Detail-oriented with a strong commitment to maintaining high cleanliness standards
Good communication skills, both verbal and written
Ability to handle guest complaints or issues in a calm and professional manner
Knowledge of cleaning products, equipment, and techniques
Ability to lift up to 25 lbs. and perform physical tasks such as walking, standing, bending, and lifting throughout the shift
Ability to work in a fast-paced environment while maintaining attention to detail
Must be available to work flexible hours, including weekends, holidays, and evening shifts as needed
Position may require standing for extended periods and frequent walking, bending, and lifting

Nice to have

High school diploma or equivalent
college degree or certification in hospitality management is a plus
Knowledge of housekeeping software or property management systems (PMS) is a plus
Bilingual skills are a plus

What we offer

Competitive wages
Comfortable on-site housing
Variety of fun activities
On-site gym
Inclusive meal plan for just $16 a day

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Assistant Housekeeping Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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