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The Assistant Housekeeping Manager oversees all aspects of housekeeping operations at the facility, ensuring cleanliness, safety, and guest satisfaction. This role involves managing staff, coordinating tasks, maintaining equipment and supplies, and ensuring high standards of cleanliness throughout the facility.
Job Responsibility:
Provide training on proper cleaning techniques, safety procedures, and guest service standards
Lead housekeeping meetings to plan and assign cleaning tasks, review schedules, and address operational issues
Review event schedules and housekeeping assignments, addressing any cleaning issues promptly
Recommend solutions to enhance operational efficiency
Maintain inventory of cleaning supplies and equipment
Coordinate equipment maintenance, repair, and replacement
Ensure adherence to cleaning standards, safety regulations, and protocols
Monitor quality control to meet facility and guest expectations
Perform hands-on cleaning tasks as needed, including floor care, restroom cleaning, and trash removal
Handle spill cleanup, breakages, and maintenance issues
Ensure public and leased areas are clean, safe, and presentable
Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment
Prepare reports on housekeeping activities, including staffing levels, cleaning schedules, and inventory usage
Complete all necessary checklists and document progress
Motivate and develop housekeeping staff
Conduct performance evaluations, provide feedback, and implement training programs
Drive and oversee sustainability initiatives to enhance waste diversion rates
Supervise and coordinate operations staff across shifts
Requirements:
High school diploma/GED required
Bachelor’s degree in hospitality management or related field preferred
Solid understanding of housekeeping procedures, and facility management practices within a public assembly or commercial facility
Minimum of three years in a housekeeping supervisory leadership role preferably in a hospitality or convention center environment
Demonstrating proficiency in managing multiple responsibilities with minimal supervision
Proven crisis management experience is advantageous
Strong problem-solving, planning, organizational, and logistical skills
Exceptional interpersonal and communication skills (oral and written)
Ability to build effective relationships with diverse stakeholders and work collaboratively
MSOffice products familiarity and experience working with a variety of systems/software related to scheduling and tracking team member schedules and performance
Comfortable with exposure to adverse weather conditions, cleaning chemicals, and flexible/irregular hours (including evenings, weekends, and holidays)
Physical ability to lift up to 75 pounds, perform bending, stooping, climbing, and operate industrial equipment
Nice to have:
Bachelor’s degree in hospitality management or related field