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We are hiring an Assistant Housekeeping Manager! As the Assistant Housekeeping Manager, you directly oversee housekeeping, laundry and house person team members. You are a significant part of the properties management team and work closely with the Front Desk and Maintenance Departments to ensure the guest experience goes off without a hitch. You take complete ownership of the property’s cleanliness from the guest rooms to the public areas. You work with your team members and the other departments to not only meet the property’s high cleanliness and productivity standards, but to make sure everything is kept in proper working order and drive guest service levels. As a Manager, you model the behaviors and actions that you expect from your team. Your attention to detail, organizational skills, professionalism, passion for training, ability drive productivity and to anticipate your teams and the guest’s needs while staying calm and focused during busy and stressful periods is critical. You are a coach and mentor to your team, while still holding them accountable for their results. You are in turn accountable for the entire housekeeping department. From onboarding, training, leading, mentoring, performance management and succession planning, you support your teams development while meeting the needs of the guest and achieving the companies goals.
Job Responsibility
Directly oversee housekeeping, laundry and house person team members
Work closely with the Front Desk and Maintenance Departments to ensure guest experience
Take ownership of property’s cleanliness from guest rooms to public areas
Ensure everything is kept in proper working order and drive guest service levels
Model behaviors and actions expected from team
Onboarding, training, leading, mentoring, performance management and succession planning for team development.
Requirements
Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor with great care and attention to detail to ensure quality
Good communications skills, outgoing, friendly and able to speak professionally with our guests, your manager and your colleagues
You take pride in your work
You like being in the driver’s seat and leading others to success
You are actively engaged and passionate about where you work
You work with professionalism and integrity.
What we offer
Competitive wages
Medical/dental/vision plans
Life insurance
ST/LT disability options
Tuition assistance
Discounted room rates at Concord managed hotels
Training & development and career advancement opportunities.