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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Housekeeping Manager

Thailand, Surat Thani · Job Posted March 19, 2026
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Job Description

The Housekeeping Assistant Manager ensures our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times. They assume a very "hands on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff, and assume responsibility for the Department in the absence of the Housekeeping manager and the Director of Housekeeping.

Job Responsibility

  • The ability to train housekeeping employees in order to achieve the standards of cleanliness in guestrooms
  • The ability to conduct performance evaluations in accordance with hotel policies
  • The ability to make recommendations and follow through on disciplinary action for assigned staff
  • The ability to inspect every room daily on assigned floors
  • The ability to monitor the performance of Villas attendant to there are sufficient supplies on the guest floors and the hallways are maintained according to standards
  • The ability to participate in the inventories of guest supplies, linen and cleaning supplies
  • The ability to be familiar and understand all hotel and departmental policies, procedures and standards established by the Director of Housekeeping and the Four Seasons Hotels
  • The ability to participate in the yearly housekeeping and expenses labor budget preparation
  • The ability to coordinate engineering work orders for assigned areas and follow-up inspections
  • The ability to coordinate cleaning schedules for Villas attendant and Houseman of deep cleaning items
  • The ability to participate in the daily scheduling of housekeeper's assignments
  • The ability to assist in conducting monthly staff meetings
  • The ability to monitor cost control programs for housekeeping labor and supplies
  • The ability to maintain a high level of employee morale
  • The ability to complete daily housekeeping labor standards in order to monitor labor controls
  • The ability to perform other tasks or projects as assigned
  • Ensure smooth guest arrival and departure experiences
  • Collaborate with other departments to maintain a seamless flow of communication and deliver exceptional service

Requirements

  • Must have existing work authorization to work in the country of Thailand
  • Proven experience in a similar role within a luxury hotel or resort
  • Excellent communication, problem-solving, and guest service skills and a strong team player
  • Excellent personal presentation and interpersonal skills
  • Proficiency in hotel management software and systems
  • Warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • Commitment to upholding Four Seasons Service and Culture standards
  • Ability to handle multiple tasks and remain calm under pressure
  • Ability to function effectively in an unsupervised environment

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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