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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Housekeeping Manager

United States of America, New York Employment contract 86000.00 - 88000.00 USD / Year · Job Posted July 04, 2026
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Job Description

The Four Seasons Hotel New York Downtown is looking for an Assistant Housekeeping Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Assistant Housekeeping Manager, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

Job Responsibility

  • Assist in managing daily housekeeping operations to ensure exceptional cleanliness and presentation standards
  • Supervise room attendants, public area attendants, house attendant, and laundry and valet personnel
  • Conduct regular inspections of guest rooms, suites, public areas, and service areas, laundry areas
  • Monitor room readiness and coordinate closely with Front Office and Engineering teams
  • Train, coach, and develop housekeeping staff to maintain luxury hospitality standards
  • Assist with scheduling, payroll review, attendance monitoring, and labor cost control
  • Ensure compliance with health, safety, sanitation, and brand standards
  • Handle guest requests, complaints, and service recovery situations professionally and efficiently
  • Monitor inventory levels and assist with ordering housekeeping supplies and equipment
  • Support departmental projects, audits, and quality assurance initiatives
  • Prepare operational reports and participate in management meetings
  • Assigns staff to complete the needed activities for the day
  • Responds to all guest requests in an accurate and timely manner
  • Manages the staff of the Housekeeping Department
  • Interviews and trains the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates the housekeeping needs of any Condominium or Co-op owners
  • Interaction with guest will be in person and by phone

Requirements

  • High School education or equivalent experience
  • Two years employment in a related position with Four Seasons or another organization
  • Proven leadership and supervisory experience
  • Requires working knowledge of the Housekeeping aspect of Four Seasons services, policies or operations
  • Requires knowledge of the ability to operate computer equipment
  • Ability to read and speak English clearly
  • Previous supervisory experience

What we offer

  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Have access to a robust benefit plan
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
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