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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Housekeeping Manager

Singapore, Singapore · Job Posted May 15, 2026
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Job Description

Supports the Executive Housekeeper and/or Assistant Executive Housekeeper in all respects of responsibility for the cleanliness and orderliness of the hotel.

Job Responsibility

  • Assume responsibility for Housekeeping Department in the absence of the Executive Housekeeper and/or Assistant Executive Housekeeper
  • Oversees daily room operations and coordinating with other departments regarding any issues related to room operations
  • Handles guest complaints and requests, promptly and efficiently
  • Maintains high level of co-operation between departments/ sections of the hotel with the housekeeping department
  • Carries out quality control checks of the rooms and public areas and assigns any necessary duties to Housekeeping and Engineering associates
  • Daily inspection of all VIP rooms to ensure the room is in perfect condition
  • Ensures quality and consistency of all work produced
  • Supports in departmental projects, and contribute innovative ideas to enhance operations
  • Keep records of all controllable items, sales figures and production figures
  • Ensures a healthy P&L bottom line for both Housekeeping & Laundry departments
  • Supports in managing linen, uniforms, and departmental supplies
  • Analysing guest feedback and identify improvement areas
  • Periodically checks on the various housekeeping stores ensuring cleanliness and orderliness
  • Checks on all housekeeping equipment regularly and liaise with vendors for repair and/or maintenance
  • Analyses staff daily assignments and ensure adequate coverage of housekeeping area on all shifts
  • Plans department’s monthly rosters
  • Plans, implements and conducts training for housekeeping associates
  • Plans and assists with 15 minutes training
  • Conducts new hire interviews and recruitment
  • Conducts orientation for newcomers on their first day
  • Schedules and monitors work carried out by contractors and make suggestions to improve standards
  • Conducts appraisal sessions with associate as and when designated by HR
  • Evaluates 90 days and annual appraisal of housekeeping associates
  • Keeps records and monitors annual leave and public holidays of all associates
  • Counsel staff and take disciplinary actions where necessary
  • To ensure and follow established procedures and compliance as per LSOP guidelines
  • Ensures that safety precaution, fire evacuation and emergency procedures are adhered by housekeeping associates

Requirements

  • Diploma in Hospitality, Hotel Management, or related field
  • At least 1 year in a supervisory role managing Housekeeping department of the hotel, serviced apartments or resorts
  • Great understanding of hotel PMS systems (e.g. Opera) and Knowcross
  • Great communication and interpersonal skills
  • Strong attention to details (critical for inspections)
  • Problem-solving and guest handling skills
  • Coaching, mentoring, and developing associates
  • Technical expertise, leadership capabilities, and sharp eye for detail
  • Time management and ability to work under pressure
  • Familiar with housekeeping procedures, chemicals and equipment
  • Familiar with room inspection standards and audit requirements
  • Inventory and cost control basis
  • Willing to work shifts, weekends and public holidays
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