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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Housekeeping Manager

Morocco, Casablanca · Job Posted July 03, 2026
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Job Description

Four Seasons Casablanca is looking for an Assistant Housekeeping Manager who shares a passion for excellence and who infuses enthusiasm into everything he / she does. Work on a team built on mutual respect, collaboration, excellent service and passion for Housekeeping.

Job Responsibility

  • Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness
  • Manages the staff of the Housekeeping Department
  • Interviews and trains the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Assures daily labor report and bi-weekly payroll submission is accurate and complete
  • Ensures communications and follow-up on any problems, guest requests or special requirements
  • Schedules staff
  • Makes or coordinates the daily assignment of work
  • Oversees the start of each shift
  • Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met
  • Inspects all areas of responsibility daily including a number of Guest rooms
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Responds to all guest requests in an accurate and timely manner
  • Coordinates the housekeeping needs of any Condominium or Co-op owners
  • Interaction with guest will be in person and by phone
  • Assures the financial goals of the department are being met
  • Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services
  • Participates in periodic Linen, Uniform and Supplies Inventories
  • Assures that equipment is properly maintained
  • Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan
  • Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager
  • Assists the department when needed
  • Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees responds swiftly and effectively in any hotel emergency or safety situation

Requirements

  • school education or equivalent experience
  • Experience in a luxury brands is a plus
  • French, English and Arabic are mandatory

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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