Assistant Housekeeping Manager

• Support the day-to-day management of the housekeeping operation by setting priorities, assigning tasks, and ensuring service standards are consistently met
• Oversee the cleanliness, maintenance, and overall presentation of guest rooms, public areas, employee areas, and laundry facilities, as applicable
• Conduct room and public area inspections to ensure quality standards are achieved and corrective actions are taken when needed
• Coordinate closely with Front Office regarding room status, arrivals, departures, VIP rooms, rush rooms, and special requests to ensure timely room readiness
• Partner with Engineering to report, monitor, and follow up on preventive and corrective maintenance issues in guest rooms and public spaces
• Monitor inventory levels of linen, guest supplies, cleaning chemicals, uniforms, and operating equipment, ensuring proper control and cost efficiency
• Support the administration of lost and found in accordance with company policies and procedures
• Handle guest concerns, service issues, and special requests promptly and professionally, ensuring effective service recovery
• Supervise staffing levels, scheduling, attendance, productivity, and daily workflow according to business demands
• Assist in recruitment, onboarding, training, coaching, performance management, and disciplinary processes, while fostering a culture of respect, teamwork, and continuous improvement
• Ensure compliance with standard operating procedures, safety and security standards, hygiene regulations, and proper use of chemicals and equipment
• Support the Housekeeping Manager or Executive Housekeeper in monitoring payroll, departmental expenses, controllable costs, and budget performance
• Assume leadership responsibility for the department in the absence of the Housekeeping Manager, ensuring operational continuity and sound decision-making

• Degree, diploma, or formal studies in Hospitality Management, Tourism, Business Administration, or a related field preferred
• Previous experience in Housekeeping, Rooms Operations, or a related hotel operations area
• Supervisory experience in a hospitality environment, preferably in a full-service hotel, resort, or luxury property
• Strong knowledge of housekeeping standards, room inspection procedures, linen and inventory control, and interdepartmental coordination
• Ability to analyze operational reports, productivity data, labor scheduling, and service metrics
• Proficiency in hotel systems/PMS and Microsoft Office applications
• Good command of English
• Flexibility to work rotating shifts, weekends, and holidays as required by the operation

additional languages are an advantage

• Career Growth and professional development Opportunities within the company
• Teamwork
• Trainings
• Dental & Vision Insurance
• Pension Plan
• End of Year Bonus