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The Assistant Housekeeping Manager is responsible for supporting the Housekeeping Manager in overseeing the daily operations of the housekeeping department at one of Carnival Corporation's owned and operate private destinations. This role involves managing housekeeping staff, enforcing high standards of cleanliness and maintenance, and ensuring exceptional guest experiences. The Assistant Housekeeping Manager will work closely with the Housekeeping Manager and the broader Global Ports and Destinations Development (GPDD) team to maintain all public areas and facilities to the highest standards of hygiene. The ideal candidate will have strong leadership, organizational, and customer service skills, with experience in hospitality management and a commitment to operational excellence.
Job Responsibility:
Enforce cleaning standards and procedures to ensure all guest areas, public and back of house areas, and facilities meet or exceed cleanliness and presentation expectations
Supervise waste management procedures and scheduling for all areas
Ensure that all housekeeping tasks are completed in accordance with port standards and guest expectations
Foster a positive and productive work environment
Ensure that all public areas are prepared and ready for arrival in accordance with established standards
Support the recruitment, training, and scheduling of housekeeping staff, including attendants and cleaners
Provide ongoing guidance and support to staff, conduct performance evaluations, and address any performance issues
Uphold environmental policies and procedures
Ensure compliance with health, safety, and sanitation regulations, including proper use of cleaning chemicals and equipment
Promote a safe work environment
comply with the safety competencies and all company policies
Adhere to the company’s standards regarding dress and appearance
Extend appropriate greeting to all guests at every opportunity using their names
Follow all safety regulations during duty
Follow all environmental, company and HESS policies and procedures as applicable for the position
Address and resolve guest complaints and special requests related to housekeeping
Report all repairs to be made in assigned section, especially safety related issues and follow-up with relevant Head of Department
Prepare and maintain records related to housekeeping operations, including guest area and back of house inspections, inventory usage, and staff attendance
Assist the Operations Manager with tasks as requested
Support the recruitment, training, and scheduling of housekeeping staff
Provide ongoing guidance and support to staff
Conduct performance evaluations and address any performance issues
Foster a positive and productive work environment focused on continuous improvement and operational efficiency
Deliver exceptional guest experiences by ensuring high standards of cleanliness and maintenance
Requirements:
Associate or bachelor's degree in hospitality management, Business Administration, or a related field preferred
Minimum of 2-4 years of experience in housekeeping, with at least 1-2 years in a supervisory or managerial role
Experience in a resort or hospitality environment is highly desirable
Strong leadership and organizational skills, with the ability to manage and motivate a team
Proficiency in Microsoft Office and POS systems
Strong leadership, organizational, and customer service skills
Ability to work in a fast-paced, dynamic environment with flexible hours, including weekends, evenings, and holidays
Experience in a cruise or resort environment is highly desirable
Ability to speak English clearly, distinctly, and cordially with employees and guests
Ability to read and write English for interpreting procedures and instructions
Previous work experience preferred
Fast-paced, dynamic environment with a need for flexibility in working hours, including weekends, evenings, and holidays
Work may require employee to work inside and outside with exposure to changing climate and/or operate machinery
Detail-oriented with strong problem-solving abilities and a commitment to maintaining high standards of cleanliness and service
Ability to handle high-pressure situations and make informed decisions
Proactive and results-driven, with a focus on continuous improvement and operational efficiency
Nice to have:
Experience in a resort or hospitality environment is highly desirable
Experience in a cruise or resort environment is highly desirable