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The Assistant Housekeeping Manager at Shanghai Marriott Hotel Pudong East is responsible for overseeing housekeeping staff, ensuring cleanliness and condition of guest rooms, and assisting in staff management and training. The role emphasizes adherence to safety, quality, and company standards while delivering exceptional guest service.
Job Responsibility:
Enter status of rooms cleaned
Complete checklists to report cleanliness and condition of each assigned area
Complete required Housekeeping paperwork
Identify room assignments and type of cleaning required for each room
Inspect guest rooms after being cleaned by Housekeeper
Respond promptly to requests from guests and other departments
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Speak with others using clear and professional language
Follow all company and safety and security policies and procedures
Develop and maintain positive working relationships with others
Requirements:
High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
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