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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Housekeeping Manager

Qatar, Doha · Job Posted July 13, 2026
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Job Description

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility

  • Supporting day-to-day activities in Housekeeping, Recreation/Health Club and Laundry
  • directing and working with employees to clean and maintain guestrooms and public space
  • completing inspections and holding people accountable for corrective action
  • assisting in ensuring guest and employee satisfaction while maintaining the operating budget
  • ensuring knowledge and understanding of OSHA regulations are up to date
  • overseeing all lost and found procedures
  • obtaining list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • inventorying stock to ensure adequate supplies
  • ensuring guest room status is communicated to the Front Desk in a timely and efficient manner
  • working effectively with the Engineering department on guest room maintenance needs
  • understanding and complying with loss prevention policies and procedures
  • ensuring all employees have proper supplies, equipment and uniforms
  • supervising daily shift operations and ensuring compliance with all housekeeping policies, standards and procedures
  • assisting in supervising an effective inspection program for all guestrooms and public space
  • managing linen inventory and guest supplies and assisting in the ordering of supplies as necessary
  • supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager
  • handling guest problems and complaints seeking assistance from supervisor as necessary
  • assisting in the review of comment cards and guest satisfaction results with employees
  • empowering employees to provide excellent customer service within guidelines
  • supporting training initiatives for all current and new employees
  • participating as needed in the investigation of employee accidents
  • communicating performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitoring progress
  • coaching, counseling and encouraging employees
  • managing payroll administration
  • observing service behaviors of employees and providing feedback to individuals
  • supervising staffing levels to ensure that guest service, operational needs, and financial objectives are met
  • communicating areas in need of attention to staff and following up to ensure understanding
  • participating as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills
  • handling employee progressive disciplinary procedures as required
  • utilizing the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
  • supervising the Housekeeping shifts including breaking out the house
  • setting a positive example for guest relations
  • participating in the employee performance appraisal process, giving feedback as needed

Requirements

  • High school diploma or GED
  • 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
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