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Assistant Housekeeping Manager, Rental Program

Costa Rica, Nekajui Peninsula Papagayo Employment contract · Job Posted June 14, 2026
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Job Description

At Nekajui, a Ritz‑Carlton Reserve, the Assistant Housekeeping Manager – Rental Program is a hotel‑based leadership position within Housekeeping, responsible for supporting the execution of daily operations for Residences participating in the Rental Program within a secluded, nature‑immersed resort environment. The role ensures that rental residences—often private and geographically dispersed—are presented, maintained, and serviced with the same discipline, intentionality, and refinement as the Hotel’s most exclusive accommodations, while honoring the privacy, craftsmanship, and residential character that define Nekajui. Operating at the intersection of Housekeeping excellence and residential expectations, this position coordinates cleaning schedules, inspections, turnovers, preventive care, and operational controls within the Rental Program context. The role partners closely with Hotel departments to ensure seamless readiness despite the logistical, environmental, and experiential complexities unique to a Reserve setting.

Job Responsibility

  • Maintains control and accountability of OS&E within Rental Program residences
  • Conducts regular inspections of rental residences and adjacent areas
  • Oversees post-departure inspections and inventory reviews
  • Completes monthly inventories of linen and OS&E
  • Coordinates Housekeeping work schedules
  • Oversees and manages the deep cleaning calendar for rental residences
  • Coordinates the Owner residence cleaning calendar
  • Participates in regular coordination meetings with the Residences team
  • Communicates and plans high-level cleaning and glass cleaning requirements
  • Oversees the organization, cleanliness, and control of the residences storeroom
  • Participates in interviews, selection, and hiring of Housekeeping team members
  • Supports and participates in LQA and Forbes audits
  • Conducts detailed pre-arrival, in-stay, and post-departure inspections of rental residences
  • Verifies the condition and presentation of furniture, fixtures, finishes, textiles, and amenities
  • Actively monitors recurring defects, wear patterns, or presentation risks
  • Supports the implementation of preventive care practices
  • Works closely with Engineering to report, prioritize, and follow up on maintenance needs
  • Coordinates with Front Office and Rooms leadership for accurate communication
  • Supports advance planning for high-occupancy periods
  • Acts as the dedicated Housekeeping authority for the execution of standards within Rental Program residences
  • Ensures access protocols, key control, linen logistics, amenities replenishment, and inventory handling align with policies
  • Supports alignment between Hotel execution and Rental Program operational needs
  • Safeguards consistency between hotel guestrooms and rental residences
  • Ensures up-to-date knowledge and compliance with OSHA regulations
  • Oversees Lost & Found procedures
  • Reviews immediate cleaning needs and anticipated departures
  • Monitors linen inventories, guest supplies, and operational stock
  • Ensures timely and accurate communication of residence status with the Front Desk
  • Ensures compliance with Loss Prevention, security, and access-control procedures
  • Verifies that Ladies and Gentlemen have proper uniforms, tools, equipment, and supplies
  • Assists in supervising an effective inspection program for rental residences
  • Supports Housekeeping operations in the absence of the Housekeeping Manager or Director of Housekeeping
  • Observes service behaviors, provides coaching and feedback
  • Supports a discreet, respectful, and highly personalized Housekeeping experience
  • Assists in resolving Housekeeping-related service concerns
  • Partners with Hotel leadership during service recovery situations
  • Leads, coaches, and supports Ladies and Gentlemen
  • Reinforces accountability, pride of workmanship, and attention to detail
  • Models The Ritz-Carlton Credo, Service Values, and Nekajui’s spirit of place
  • Participates actively in daily stand-ups, planning meetings, and operational reviews

Requirements

  • High school diploma or GED
  • 1 year experience in the housekeeping or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.

Nice to have

  • Experience in resort, villa, or low-density luxury environments
  • Exposure to operations requiring advance planning due to distance, terrain, or privacy considerations
  • Strong ability to manage detail and consistency in a non-traditional layout
  • Fluency in both English and Spanish, spoken and written

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