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At Nekajui, a Ritz‑Carlton Reserve, the Assistant Housekeeping Manager – Rental Program is a hotel‑based leadership position within Housekeeping, responsible for supporting the execution of daily operations for Residences participating in the Rental Program within a secluded, nature‑immersed resort environment. The role ensures that rental residences—often private and geographically dispersed—are presented, maintained, and serviced with the same discipline, intentionality, and refinement as the Hotel’s most exclusive accommodations, while honoring the privacy, craftsmanship, and residential character that define Nekajui. Operating at the intersection of Housekeeping excellence and residential expectations, this position coordinates cleaning schedules, inspections, turnovers, preventive care, and operational controls within the Rental Program context. The role partners closely with Hotel departments to ensure seamless readiness despite the logistical, environmental, and experiential complexities unique to a Reserve setting.
Job Responsibility
Maintains control and accountability of OS&E within Rental Program residences
Conducts regular inspections of rental residences and adjacent areas
Oversees post-departure inspections and inventory reviews
Completes monthly inventories of linen and OS&E
Coordinates Housekeeping work schedules
Oversees and manages the deep cleaning calendar for rental residences
Coordinates the Owner residence cleaning calendar
Participates in regular coordination meetings with the Residences team
Communicates and plans high-level cleaning and glass cleaning requirements
Oversees the organization, cleanliness, and control of the residences storeroom
Participates in interviews, selection, and hiring of Housekeeping team members
Supports and participates in LQA and Forbes audits
Conducts detailed pre-arrival, in-stay, and post-departure inspections of rental residences
Verifies the condition and presentation of furniture, fixtures, finishes, textiles, and amenities
Actively monitors recurring defects, wear patterns, or presentation risks
Supports the implementation of preventive care practices
Works closely with Engineering to report, prioritize, and follow up on maintenance needs
Coordinates with Front Office and Rooms leadership for accurate communication
Supports advance planning for high-occupancy periods
Acts as the dedicated Housekeeping authority for the execution of standards within Rental Program residences
Ensures access protocols, key control, linen logistics, amenities replenishment, and inventory handling align with policies
Supports alignment between Hotel execution and Rental Program operational needs
Safeguards consistency between hotel guestrooms and rental residences
Ensures up-to-date knowledge and compliance with OSHA regulations
Oversees Lost & Found procedures
Reviews immediate cleaning needs and anticipated departures
Monitors linen inventories, guest supplies, and operational stock
Ensures timely and accurate communication of residence status with the Front Desk
Ensures compliance with Loss Prevention, security, and access-control procedures
Verifies that Ladies and Gentlemen have proper uniforms, tools, equipment, and supplies
Assists in supervising an effective inspection program for rental residences
Supports Housekeeping operations in the absence of the Housekeeping Manager or Director of Housekeeping
Observes service behaviors, provides coaching and feedback
Supports a discreet, respectful, and highly personalized Housekeeping experience
Assists in resolving Housekeeping-related service concerns
Partners with Hotel leadership during service recovery situations
Leads, coaches, and supports Ladies and Gentlemen
Reinforces accountability, pride of workmanship, and attention to detail
Models The Ritz-Carlton Credo, Service Values, and Nekajui’s spirit of place
Participates actively in daily stand-ups, planning meetings, and operational reviews
Requirements
High school diploma or GED
1 year experience in the housekeeping or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.
Nice to have
Experience in resort, villa, or low-density luxury environments
Exposure to operations requiring advance planning due to distance, terrain, or privacy considerations
Strong ability to manage detail and consistency in a non-traditional layout
Fluency in both English and Spanish, spoken and written