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Assistant Housekeeping Manager, Rental Program

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Marriott Bonvoy

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Location:
Costa Rica , Nekajui Peninsula Papagayo

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At Nekajui, a Ritz‑Carlton Reserve, the Assistant Housekeeping Manager – Rental Program is a hotel‑based leadership position within Housekeeping, responsible for supporting the execution of daily operations for Residences participating in the Rental Program within a secluded, nature‑immersed resort environment. The role ensures that rental residences—often private and geographically dispersed—are presented, maintained, and serviced with the same discipline, intentionality, and refinement as the Hotel’s most exclusive accommodations, while honoring the privacy, craftsmanship, and residential character that define Nekajui.

Job Responsibility:

  • Maintains control and accountability of OS&E within Rental Program residences
  • Conducts regular inspections of rental residences and adjacent areas
  • Oversees post‑departure inspections and inventory reviews
  • Completes monthly inventories of linen and OS&E
  • Coordinates Housekeeping work schedules based on occupancy levels
  • Oversees and manages the deep cleaning calendar (Deep Cleaning Program) for rental residences
  • Coordinates the Owner residence cleaning calendar
  • Participates in regular coordination meetings with the Residences team
  • Communicates and plans high‑level cleaning and glass cleaning requirements
  • Oversees the organization, cleanliness, and control of the residences storeroom
  • Participates in interviews, selection, and hiring of Housekeeping team members
  • Supports and participates in LQA and Forbes audits, as well as internal quality reviews
  • Utilizes operational tools and systems (including RPM, as applicable) to track, coordinate, and support Rental Program Housekeeping execution
  • Conducts detailed pre‑arrival, in‑stay, and post‑departure inspections of rental residences
  • Verifies the condition and presentation of furniture, fixtures, finishes, textiles, and amenities
  • Actively monitors recurring defects, wear patterns, or presentation risks and escalates appropriately
  • Supports the implementation of preventive care practices
  • Works closely with Engineering to report, prioritize, and follow up on maintenance needs
  • Coordinates with Front Office and Rooms leadership to ensure accurate and timely communication of residence status
  • Supports advance planning for high‑occupancy periods, special arrivals, seasonal impacts, and weather‑driven constraints
  • Acts as the dedicated Housekeeping authority for the execution of standards within Rental Program residences
  • Ensures access protocols, key control, linen logistics, amenities replenishment, and inventory handling align with Hotel Housekeeping policies
  • Supports alignment between Hotel execution and Rental Program operational needs
  • Safeguards consistency between hotel guestrooms and rental residences while preserving residential authenticity
  • Ensures up‑to‑date knowledge and compliance with OSHA regulations and all applicable safety requirements
  • Oversees Lost & Found procedures for Rental Program residences
  • Reviews immediate cleaning needs and anticipated departures to support efficient work assignment planning
  • Monitors linen inventories, guest supplies, and operational stock, assisting with ordering and replenishment
  • Ensures timely and accurate communication of residence status with the Front Desk
  • Ensures compliance with Loss Prevention, security, and access‑control procedures
  • Verifies that Ladies and Gentlemen have proper uniforms, tools, equipment, and supplies
  • Assists in supervising an effective inspection program for rental residences
  • Supports Housekeeping operations and related areas in the absence of the Housekeeping Manager or Director of Housekeeping
  • Observes service behaviors, provides coaching and feedback, and continuously strives to elevate service performance
  • Supports a discreet, respectful, and highly personalized Housekeeping experience for Rental Guests and Residence Owners
  • Assists in resolving Housekeeping‑related service concerns with professionalism, urgency, and sound judgment
  • Partners with Hotel leadership during service recovery situations
  • Reinforces pride of ownership and trust through flawless execution and attention to detail
  • Leads, coaches, and supports Ladies and Gentlemen assigned to Rental Program Housekeeping execution
  • Reinforces accountability, pride of workmanship, and attention to detail
  • Models The Ritz‑Carlton Credo, Service Values, and Nekajui’s spirit of place in all interactions
  • Participates actively in daily stand‑ups, planning meetings, and operational reviews

Requirements:

  • High school diploma or GED
  • 1 year experience in the housekeeping or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

Nice to have:

  • Experience in resort, villa, or low‑density luxury environments
  • Exposure to operations requiring advance planning due to distance, terrain, or privacy considerations
  • Strong ability to manage detail and consistency in a non‑traditional layout
  • Fluency in both English and Spanish, spoken and written

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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