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Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Housekeeping Manager - Public Area

India, Mumbai · Job Posted April 23, 2026
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Job Description

Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards.

Job Responsibility

  • Manages a shift of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards
  • Manages the staff of the Housekeeping Department
  • Interviews and trains the staff
  • Conducts Performance Evaluations and disciplines staff when needed
  • Assures daily labor report and bi-weekly payroll submission is accurate and complete
  • Ensures communications and follow-up on any problems, guest requests or special requirements
  • Schedules staff
  • Makes or coordinates the daily assignment of work
  • Oversees the start of each shift
  • Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met
  • Inspects all areas of responsibility daily including a number of Guest rooms
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Responds to all guest requests in an accurate and timely manner
  • Coordinates the housekeeping needs of any Condominium or Co-op owners
  • Interaction with guest will be in person and by phone
  • Assures the financial goals of the department are being met
  • Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services
  • Participates in periodic Linen, Uniform and Supplies Inventories
  • Assures that equipment is properly maintained
  • Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan
  • Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager
  • Assists the department when needed
  • Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees
  • Responds swiftly and effectively in any hotel emergency or safety situation
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
  • Works harmoniously and professionally with co-workers and supervisors
  • Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Room Attendant and House Attendant
  • Assists other departments as needed as part of a Crunch team
  • Provides Crunch team assistance to departments throughout the hotel.

Requirements

  • Hotel Management
  • 8 to 10 years
  • Ability to read, write and speak English.
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