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Assistant Housekeeping Manager Maternity Cover role at Hanbury Manor Marriott Hotel and Country Club, a Jacobean-style manor house set in 200 acres of countryside. The role involves building memorable and unique guest experiences, maintaining cleanliness and appearance, and overseeing housekeeping operations in a historic, grade 2 listed building.
Job Responsibility:
Directs and works with associates to ensure property guestrooms, public space and associate areas are clean and well maintained
Completes inspections and holds people accountable for corrective action
Assists in ensuring guest and associate satisfaction while maintaining the operating budget
Oversees Housekeeping in a complex hotel operation in a grade 2 listed building
Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Requirements:
Experience – 1 year in a similar role
Basic Computer Skills - Uses basic computer hardware and software (e.g., word processing software, Internet browsers, etc.)
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents
Writing - Communicates effectively in writing as appropriate for the needs of the audience
A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills, and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift
Eligibility to work in the UK
What we offer:
Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
Length of service rewards
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities internationally within Marriott hotels tailored to your specific needs
Heavily discounted room rates for you & friends and family
Professional learning and development opportunities
Complimentary meals on duty
Complimentary dry cleaning
Complimentary use of Gym
Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
Pension scheme
Cycle to work scheme
Access to major high street discounts
Attractive Bonus plan
Complimentary private medical via AXA
50% discount on Food & Beverage
Childcare Vouchers
Complimentary use of facilities - Gym, pool, steam, sauna