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Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. We are looking for a passionate Guest Experience Expert Receptionist to join our wonderful team at Hanbury Manor. First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.
Job Responsibility:
Directs and works with associates to ensure property guestrooms, public space and associate areas are clean and well maintained
Completes inspections and holds people accountable for corrective action
Assists in ensuring guest and associate satisfaction while maintaining the operating budget
Oversees Housekeeping in a complex hotel operation in a grade 2 listed building
Process guest check-ins, assigning rooms and activating room keys
Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Process check-outs and resolving any disputed charges
Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
Requirements:
Experience – 1 year in a similar role
Basic Computer Skills - Uses basic computer hardware and software (e.g., word processing software, Internet browsers, etc.)
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents
Writing - Communicates effectively in writing as appropriate for the needs of the audience
A warm, people-oriented demeanour
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills, and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift
Eligibility to work in the UK (Irish citizenship, indefinite leave to enter/remain, or EU citizens who already lived in the UK by 31 December 2020)
What we offer:
Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 35 days with each year of service
Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
Length of service rewards
Monthly/yearly recognition schemes
Extensive training both internally and externally
World-class career opportunities internationally within Marriott hotels tailored to your specific needs
Heavily discounted room rates for you & friends and family
Professional learning and development opportunities
Complimentary meals on duty
Complimentary dry cleaning
Complimentary use of Gym
Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
Pension scheme
Cycle to work scheme
Access to major high street discounts
Attractive Bonus plan
Complimentary private medical via AXA
50% discount on Food & Beverage
Childcare Vouchers
Complimentary use of facilities - Gym, pool, steam, sauna