Assistant Hospitality Service Manager - Food, Laundry, Housekeeping (Healthcare)

• Responsible for the operation of food services, housekeeping, and resident laundry in a Senior living environment
• Leads preparation and delivery of resident and client catered functions
• Performs monthly Food Safe and Food Management Audits on a timely manner
• Collect weekly Resident Satisfaction Survey
• Perform monthly Housekeeping and Laundry Audits
• Participates in Monthly Resident Council Meetings
• Contributes to the Social Club, Total Quality Management, Business Planning, Capital Equipment requirements and recommendations
• Prepares for and participates in PIR audits, Accommodation Standards, Accreditation, and Alberta Facility reviews
• Attends ARAMARK meetings and functions
• Performs/delegates all work in accordance with Client and ARAMARK policies and procedures, including but not limited to, quality assurance items and all Health & Safety initiatives
• Participates in Human Resources functions, including recruiting, training, coaching, scheduling, payroll, and employee performance management
• Ensure all invoices are posted in E4W
• leads daily pre-shift huddles with the team
• Displays polite, spirit-of-service attitude towards customers and co-workers
• Proactively resolve resident, family, and employee concerns and complaints with focus on follow up and appropriate resolution
• Report and upload all employee injuries and near misses with focus on recommendations for prevention of future incidents to Global Metrics Monitor (GMM)

• Excellent communication skills both verbal and written
• Must have the ability to communicate effectively with residents, clients, staff, and co-workers
• Must have the physical capabilities required for light lifting and frequent walking
• Must be flexible and adapt easily to changes in schedule, work assignments and environment
• Must be willing and capable of working in fast paced environment
• Must be able to work weekends
• Minimum 2-year College Diploma with a Management, Hotel/Restaurant or Dietetic specialty, or 5 years related experience
• Provincial or other vocational or professional certification or degree
• Advanced Food Safety Certification
• 2 years minimum experience in a unionized environment
• 2 years minimum experience in a Healthcare environment
• Word, Office and Excel knowledge is required

First Aid Certification is an asset

• Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days
• Comprehensive Health Benefits (dental, prescriptions, vision, massage therapy) from day one
• Self-Directed Pension Plan with company matching
• Employee Assistance Program
• Employee Resource Groups (ERGs)
• Discounts on everyday products and services
• Educational Assistance
• Scholarships for children entering post-secondary studies
• Career path planning and development opportunities
• Safe & Supportive Workplace