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Assistant Hospitality Manager

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360 Resourcing Solutions

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. You’ll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.

Job Responsibility:

  • Support delivery of strategic initiatives and ensure policies/procedures are in place
  • Maintain and improve customer service standards and overall customer journey
  • Identify and implement operational improvements to enhance customer experience
  • Manage daily operations, including records, cash handling, and reporting
  • Monitor service quality, costs, and efficiency, implementing improvements where needed
  • Support training and development of team members
  • Maintain strong communication across teams and management

Requirements:

  • Strong understanding of customer service excellence
  • Ability to work in a fast-paced, high-energy environment
  • A positive, professional and results-driven approach
  • Flexibility to work late nights and weekends
What we offer:
  • Inclusion in the hospitality tronc
  • 50% discount in the Hippodrome Casino's restaurants & bars
  • 30% off Magic Mike Live tickets for friends and family
  • Enhanced maternity & paternity pay
  • Mental health and wellbeing support through our Employee Assistance Programme
  • Access to discounts for many retailers, leisure, food and entertainment establishments
  • Season ticket loans
  • Salary exchange Cycle to Work & Tusker electric vehicle schemes
  • Excellent foreign exchange rates
  • Life assurance
  • Company pension

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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