Assistant Head Concierge Job at Four Seasons (Venice)

Assistant Head Concierge

We are seeking a polished and service-driven Assistant Head Concierge to join ou...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Minimum 4 year of work experience
Strong communication and interpersonal skills
A commitment to professionalism and guest satisfaction

Job Responsibility

Serve as a departmental role model and mentor, ensuring compliance with company standards, policies, and external regulations
Report accidents, injuries, and unsafe work conditions
complete required safety training and certifications
Follow all company policies and procedures
maintain professional uniform and appearance
protect company assets and confidentiality
Welcome and acknowledge all guests according to brand standards
anticipate and address service needs
assist individuals with disabilities
thank guests with genuine appreciation

What we offer

Enjoy competitive compensation, benefits, and career development opportunities

Fulltime

Night Luggage Porter

Under the guidance of the Head Concierge and Concierge Supervisors, you will pla...

Location

United Kingdom , London

Salary:

Not provided

SOFITEL

Expiration Date

Until further notice

Requirements

You must hold a valid driving licence
be entitled to work in the UK as this position is not eligible for sponsorship
Previous experience in a luxury hotel or hospitality environment preferred
Strong customer service skills with a passion for delivering exceptional guest experiences
Excellent communication skills and a professional, courteous manner
Ability to work independently during night shifts with minimal supervision
Physically fit and capable of safely handling guest luggage and standing for extended periods
Reliable, punctual, and flexible with working hours, including overnight shifts, weekends, and public holidays
Strong attention to detail and commitment to maintaining high service standards
Basic IT skills and familiarity with hotel systems (preferred but not essential)

Job Responsibility

Greets all guests at the Front Door politely and courteously and guides them towards the reception desk or function rooms
Assists guests with their luggage for both check-ins and check-outs
Carries guests' luggage to the room upon check-in and check-out
Follows the current Rooming Procedure, including briefing guest on usage of light switches, TV, radio, internet, mini bar and telephone facilities in the room
Ensures that all guest property is safely handled and/or stored in the Luggage Room
Complies with standards of grooming and personal hygiene
Cleans ashtrays and lobby area neat and orderly
Participates in group luggage handling, distribution and collection
Replaces Doorman at the door, whenever necessary
Delivers newspapers, parcels and messages promptly and within the standards

What we offer

Competitive Salary, departmental incentives and a loyalty bonus of £1,300
Employee Benefit Card – Discounted rates at Accor properties worldwide
Free Stays in the UK or Ireland (4 nights/year)
Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
Complimentary Meals While on Duty
Special Rates in F&B, Rooms & Spa
Be Part of the Largest Hospitality Group in Europe
Exceptional Training and Development Opportunities through Apprenticeship Program
Global Growth Opportunities
Employee Assistance Program with 24/7 GP Access

Fulltime

Head Concierge

We've got an exciting opportunity for a Head Concierge to join our team onsite a...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Excellent communication skills
Strong customer service focus
Hands-on approach to problem solving
Ability to juggle multiple tasks in a dynamic workplace
Ability to collaborate with multiple stakeholders
Self-starter
Goal oriented
Love building client relationships

Job Responsibility

Assist and support the Concierge team to ensure they deliver the very best service at all times
Assist the building management team accordingly
Assume responsibility for all Front of House areas ensuring they are presentable at all times
Report anything which requires attention
Understand the International Towers Foundations, brand and community standards
Assist with Customer Events and Engagement Program designed to engage across multiple levels within customer organisations
Assist with the customer service training for Service Partners & International Towers Team
Take ownership of the presentation of the property, ensuring the property always presents in a manner consistent with a Premium Grade Building
Provide recommendations for improvement where required

What we offer

Corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia via WHEREFIT partnership
Access to over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more

Fulltime

Assistant Guest Experience Manager

The Assistant Manager, Guest Experience is responsible for supporting the daily ...

Location

United States of America , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Experience, Concierge, or Front Office leadership
Demonstrated ability to lead teams and manage daily operations
Strong communication, organizational, and problem‑solving skills
Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems
Ability to work flexible schedules, including weekends, holidays, and varied shifts
High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information
Physical Requirements: Ability to stand and walk for extended periods
Ability to lift and transport items up to 25 pounds as needed for amenities or event setups
Candidates must have valid work authorization for the U.S.

Job Responsibility

Support the daily operations of the Guest Experience department
Ensure all Elite and VIP guests receive the highest level of personalized service throughout their stay
Play a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency
Function as the acting department head on scheduled days off of the Head Concierge
Monitor workflow, ensure task follow‑through, and uphold departmental and brand service standards
Address guest concerns promptly and coordinate service recovery efforts
Review all Elite/VIP arrivals 3–5 days in advance and ensure pre‑arrival outreach is completed
Coordinate special requests and amenities with other departments
Oversee VIP room blocking, upgrade considerations, and Out‑of‑Service room planning
Participate in daily VIP and operational meetings

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Assistant Director of Front Office, Guest Experience & Loyalty

Reporting to the Director of Front Office, the Assistant Director of Front Offic...

Location

Canada , Victoria

Salary:

69600.00 USD / Year

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Previous leadership experience in Front Office, Reservations, or Rooms Division, ideally in a luxury or high-volume environment
Proven ability to lead teams, develop talent, and drive performance
Strong understanding of hotel operations, including Front Office systems and reservation platforms
Ability to balance operational demands with strategic priorities
Highly organized, adaptable, and able to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills, with the ability to translate data into action
Excellent communication and interpersonal skills
Experience working cross-functionally with Revenue Management and Sales teams is an asset

Job Responsibility

Lead Guest Services and Concierge teams as the head of the department, driving KIP aligned with hotel goals
Support the Director of Front Office in the strategic planning, organization, and execution of Front office operations
acting as proxy to the Director in their absence
Lead the team to deliver consistent, anticipatory and elevated service aligned with brand and luxury standards
Personalize experiences for all guests, with particular focus on VIP’s, repeat guests, and ALL Accor Members
Act as a key operational leader within the Front Office division, cultivating a high-performing culture of accountability, engagement, and a commitment of excellence
Monitor performance of team members and provide coaching, development and progressive corrective action where required
Create a culture of guest recognition, ensuring proactive engagement
Monitor operational performance, guest feedback, identify trends while implementing action plans to improve performance and satisfaction
Oversee daily operations of Bell, Valet, Concierge, and Guest Services with precision and consistency

What we offer

Employee benefit card offering discounted rates at Accor properties worldwide
Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
Opportunity to develop your talent and grow within your property and across the world
Complimentary meal during your shift through our Colleague Dining Program
Complimentary uniform laundering
Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through GreenShield
Access to our company-matched Defined Contribution Pension Plan (DCPP)
Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
Competitive Salary starting at $69,600

Fulltime

Beauty Concierge

The ideal Beauty Concierge candidate is detail oriented, results driven, and com...

Location

United States , Arcadia

Salary:

18.30 - 19.00 USD / Hour

Nordstrom

Expiration Date

Until further notice

Requirements

Ability to communicate clearly and professionally with coworkers and customers
Ability to suggestive sell and connect customers to salespeople
Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
Strong decision-making and problem-solving skills
Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Job Responsibility

Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services
Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
Support store operations by being a general store resource for customers and employees
Maintain a high level of confidentiality
Make deliveries to customers

What we offer

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays

Fulltime

Front Office Manager

Four Seasons Hotel Miami is looking for Front Desk Manager who shares a passion ...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree
Five years hotel experience including rooms and food and beverage
Computer experience
Reading, writing and oral proficiency in the English language
Three years department head in Rooms Division
Strong supervisory and managerial skills

Job Responsibility

The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures
The ability to ensure a smooth operation of registration and cashiering functions of the Front Office
The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc
The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required
The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled
The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests
The ability to escort VIP and return guests to their rooms
The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments
The ability to handle guest complaints and keep management informed as necessary
The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

Fulltime

Beauty Concierge

Nordstrom is a leading American luxury department store chain renowned for its h...

Location

United States , Santa Ana

Salary:

18.30 - 19.00 USD / Hour

OysterLink

Expiration Date

Until further notice

Requirements

continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
frequent use of hands for grasping, fine manipulation, pushing and pulling
handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
enthusiasm and a sense of adventure, see the glass as half full
accountability, initiative, and a high level of ownership
organizational skills, attention to detail, and ability to prioritize multiple tasks
a calm head in a busy retail environment
solid math, verbal, and written communications skills
Entry Level (1-2 years) experience

Job Responsibility

share your love of beauty trends and tell customers all about product knowledge
keep the customer experience quick, easy, and fun while helping customers uncover the great deals they’re looking for
keep the sales floor clean, and filled in and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
defuse customer situations and provide resolution in a timely and effective manner
work with the team to ensure the sales floor stays ready through re-merchandising, filling testers, and straightening throughout the day

What we offer

Medical
Vision
Dental
Retirement
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program

Parttime

Assistant Head Concierge

Four Seasons

Location:
Italy , Venice

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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