Assistant Head Concierge Job at Marriott Bonvoy (London)

Assistant Head Concierge

The Assistant Head Concierge supports the Head Concierge in delivering exception...

Location

Italy , Venice

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3–5 years of experience in a senior Concierge role within a luxury hotel environment
Strong communication, organizational, and problem-solving skills
Deep passion for hospitality and exceptional customer service
In-depth knowledge of the local area and ability to anticipate guests’ needs
Ability to remain composed under pressure and handle multiple priorities
A professional, poised, and polished presence that embodies the spirit of service excellence
You must possess the legal right to work in Italy
Have fluency in English and Italian

Job Responsibility

Assist in coordinating all Concierge operations, including Airport Greeters, Limousine Drivers, and guest service requests
Ensure the prompt and professional handling of guest messages, mail, packages, flowers, and other deliveries
Maintain strong knowledge of local attractions, dining, theatre, arts, cultural events, and leisure activities to provide expert recommendations and arrange tickets, tours, and reservations
Develop and maintain close rapport with frequent and VIP guests, ensuring that their preferences and expectations are consistently met and communicated to the Reservations and Front Office teams
Collaborate closely with the Front Desk, Reservations, Concierge and Bell Staff, to ensure seamless guest arrivals and departures
Lead, train, and motivate the Concierge team to deliver intuitive, guest-focused service at all times

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

Head Concierge

We've got an exciting opportunity for a Head Concierge to join our team onsite a...

Location

Australia , Sydney

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Excellent communication skills
Strong customer service focus
Hands-on approach to problem solving
Ability to juggle multiple tasks in a dynamic workplace
Ability to collaborate with multiple stakeholders
Self-starter
Goal oriented
Love building client relationships

Job Responsibility

Assist and support the Concierge team to ensure they deliver the very best service at all times
Assist the building management team accordingly
Assume responsibility for all Front of House areas ensuring they are presentable at all times
Report anything which requires attention
Understand the International Towers Foundations, brand and community standards
Assist with Customer Events and Engagement Program designed to engage across multiple levels within customer organisations
Assist with the customer service training for Service Partners & International Towers Team
Take ownership of the presentation of the property, ensuring the property always presents in a manner consistent with a Premium Grade Building
Provide recommendations for improvement where required

What we offer

Corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia via WHEREFIT partnership
Access to over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more

Fulltime

Assistant Guest Experience Manager

The Assistant Manager, Guest Experience is responsible for supporting the daily ...

Location

United States of America , Chicago

Salary:

65000.00 - 75000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Experience, Concierge, or Front Office leadership
Demonstrated ability to lead teams and manage daily operations
Strong communication, organizational, and problem‑solving skills
Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems
Ability to work flexible schedules, including weekends, holidays, and varied shifts
High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information
Physical Requirements: Ability to stand and walk for extended periods
Ability to lift and transport items up to 25 pounds as needed for amenities or event setups
Candidates must have valid work authorization for the U.S.

Job Responsibility

Support the daily operations of the Guest Experience department
Ensure all Elite and VIP guests receive the highest level of personalized service throughout their stay
Play a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency
Function as the acting department head on scheduled days off of the Head Concierge
Monitor workflow, ensure task follow‑through, and uphold departmental and brand service standards
Address guest concerns promptly and coordinate service recovery efforts
Review all Elite/VIP arrivals 3–5 days in advance and ensure pre‑arrival outreach is completed
Coordinate special requests and amenities with other departments
Oversee VIP room blocking, upgrade considerations, and Out‑of‑Service room planning
Participate in daily VIP and operational meetings

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
401(k) Retirement Plan including Employer Matching Program
Inclusive and diverse employee engagement & recognition events all year-round
Exclusive discount and travel programs with Four Seasons
Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

Fulltime

Guest Experience Manager

Reporting to the Front Office Manager, the Guest Experience Manager will deliver...

Location

Spain , Madrid

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 3 years of luxury hotel experience in Front Desk, Guest Experience or Concierge
Have fluency in English and Spanish
Minimum 1 year managing a medium-sized team
Must have experience in Opera
Strong leadership & organizational skills required
Excellent communication and interpersonal abilities
Foster creativity
Problem-solving and conflict-resolution skills
Skilled in active listening and providing constructive feedback to support team development

Job Responsibility

As a Department Head and Brand Ambassador, be highly knowledgeable of all hotel and facility information, hours of operation, key personnel, special activities, and functions in the hotel
Act, in the absence of Duty or senior management, in all matters concerning the safety, security and well-being of hotel guests
Prepare and attend weekly and monthly meetings such as Rooms, OPS, Morning, Quality, Group Resume and other Dpt. Heads meetings
Lead and deliver training sessions organized by PnC: Glitchology
Lead and manage the full guest experience department, ensuring personalized service and flawless coordination from pre-arrival to post-departure
Organize the journey of our top VIPs including suite guests, Four Seasons Elite and High Return guests and others, pre, during and post their stay
Send pre-arrival communications, block rooms according to preferences, and oversee VIP preparations and amenities
Collaborate with all departments (F&B, IRD, Concierge, Front Desk, Housekeeping) to deliver a seamless and anticipatory guest experience
Engage with guests throughout their stay, gathering feedback, resolving issues promptly, and ensuring all requests are met with care
Ensure Golden is kept updated with all guest preferences

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program)
Complimentary Dry Cleaning for Employee Uniforms
50 natural days of vacation, and the day of the birthday free
Complimentary Private Health insurance
Complimentary Employee Meals

Fulltime

Butler

The Butler is a dedicated ambassador of the Hotel, responsible for delivering hi...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Previous experience as a Butler, Guest Relations, or Front Office role in luxury or five-star hotels
Proficiency in hotel management systems and MS Office
Degree or diploma in Hospitality Management or related field is highly preferred
Fluency in English and Italian
knowledge of additional languages (French or others) is a strong advantage
Exceptional communication, interpersonal, and etiquette skills, with a strong service-oriented mindset
Ability to anticipate needs and solve problems effectively, even in high-pressure situations
High level of discretion, professionalism, and attention to detail
Flexibility to work shifts, including weekends, holidays, and nights when required
Legal right to work in Italy

Job Responsibility

Providing a warm, elegant, and professional welcome to guests, overseeing all aspects of their stay from pre-arrival stage to post departure
Anticipating guest needs and preferences, proactively offering bespoke services and personalized solutions
Coordinating closely with Front Office, Housekeeping, Maintenance, Concierge, Food & Beverage, and Spa departments to ensure flawless service delivery according to SOPs
Assisting guests with unpacking, packing, wardrobe care, pressing, and in-room dining arrangements when required
Managing guest requests, inquiries, and special arrangements in a timely, discreet, and efficient manner, ensuring full satisfaction
Monitoring room readiness, amenities, and presentation, ensuring consistent five-star luxury standards
Handling guest feedback and reporting any concerns or complaints immediately to the Butler Supervisor, Front Office Manager, or relevant Department Head
Promoting and upselling hotel services, facilities, and exclusive experiences to enhance guest satisfaction and maximize revenue
Maintaining detailed knowledge of guest preferences, Hotel services, facilities, events, pricing, and local attractions
Managing administrative tasks related to guest profiles, preferences, and service follow-ups

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world

Fulltime

Beauty Concierge

The ideal Beauty Concierge candidate is detail oriented, results driven, and com...

Location

United States of America , Costa Mesa

Salary:

18.30 - 19.00 USD / Hour

Nordstrom

Expiration Date

Until further notice

Requirements

Ability to communicate clearly and professionally with coworkers and customers
Ability to suggestive sell and connect customers to salespeople
Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
Strong decision-making and problem-solving skills
Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Job Responsibility

Greet and direct customers
Assist customers with cosmetic inquiries/products and a variety of other services
Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
Support store operations by being a general store resource for customers and employees
Maintain a high level of confidentiality
Make deliveries to customers

What we offer

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
medical/vision/dental/life/disability insurance options
PTO accruals
Holidays

Fulltime

Front Office Manager

Four Seasons Hotel Miami is looking for Front Desk Manager who shares a passion ...

Location

United States of America , Miami

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

College degree
Five years hotel experience including rooms and food and beverage
Computer experience
Reading, writing and oral proficiency in the English language
Three years department head in Rooms Division
Strong supervisory and managerial skills

Job Responsibility

The ability to direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures
The ability to ensure a smooth operation of registration and cashiering functions of the Front Office
The ability to direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc
The ability to interview and hire new employees and ensure they are correctly trained and take corrective action as required
The ability to discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled
The ability to review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests
The ability to escort VIP and return guests to their rooms
The ability to keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments
The ability to handle guest complaints and keep management informed as necessary
The ability to work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate

What we offer

Energizing Employee Culture where you are encouraged to be your true self
Comprehensive learning and development programs to help you master your craft
Inclusive and diverse employee engagement events all year-round
Exclusive discount and travel programs with Four Seasons
Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)

Fulltime

Beauty Concierge

Nordstrom is a leading American luxury department store chain renowned for its h...

Location

United States , Santa Ana

Salary:

18.30 - 19.00 USD / Hour

OysterLink

Expiration Date

Until further notice

Requirements

continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers
frequent use of hands for grasping, fine manipulation, pushing and pulling
handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head
regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
enthusiasm and a sense of adventure, see the glass as half full
accountability, initiative, and a high level of ownership
organizational skills, attention to detail, and ability to prioritize multiple tasks
a calm head in a busy retail environment
solid math, verbal, and written communications skills
Entry Level (1-2 years) experience

Job Responsibility

share your love of beauty trends and tell customers all about product knowledge
keep the customer experience quick, easy, and fun while helping customers uncover the great deals they’re looking for
keep the sales floor clean, and filled in and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
defuse customer situations and provide resolution in a timely and effective manner
work with the team to ensure the sales floor stays ready through re-merchandising, filling testers, and straightening throughout the day

What we offer

Medical
Vision
Dental
Retirement
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program

Parttime

Assistant Head Concierge

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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