Assistant Head Butler Job at Marriott Bonvoy (London)

Assistant Head Butler

Marriott Bonvoy

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world. As Assistant Head Butler, you will support the Head Butler in orchestrating this hallmark service, ensuring that every guest journey, from pre‑arrival to departure, is seamless, anticipatory, and deeply memorable. This role is ideal for a luxury service professional with impeccable attention to detail, a passion for creating meaningful guest connections, and the ability to lead and inspire a team in delivering truly bespoke experiences. The Butler programme is the heart and soul of the St. Regis legacy—high‑touch, personalised, and exquisitely delivered.

Job Responsibility:

Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
Promote collaboration across Front Office, Housekeeping, and other operational departments
Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance
Assist with departmental cost control, inventory management, labour planning, and operational reporting

Requirements:

Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
Strong decision‑making and problem‑solving skills, with a calm and confident presence
Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence
A passion for personalised, anticipatory service and consistently flawless execution
Excellent interpersonal and communication skills
Ability to lead, mentor, and inspire a dedicated butler team
Professional presentation with exceptional attention to detail
Confidence in anticipating guest needs and responding with discretion and precision

What we offer:

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities

Additional Information:

Job Posted:
March 24, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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