CrawlJobs Logo
Four Seasons Logo Four Seasons · Hospitality and Tourism

Assistant Guest Services Manager

United States of America, Kapolei Employment contract 71490.89 - 76490.89 USD / Year · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

Four Seasons Resort O’ahu at Ko Olina is looking for an Assistant Guest Services Manager who has a passion for excellence and the spirit of aloha. The Assistant Guest Services Manager shall assist the Guest Services Manager with all aspects of the Guest Services department, including Door Attendants, Bell Attendants, Valet and Shuttle Drivers. This individual assists in the leadership of the team in a constructive and efficient manner in order to create and maintain the highest level of service consistent with Four Seasons Standards. He or she will require great enthusiasm and commitment in addition to an acute ability to problem solve.

Job Responsibility

  • Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Motivates Guest Services staff to execute service at the highest level, while delivering it in a manner that is authentic
  • Interviews, trains and schedules the Guest Services staff, as well as conducts performance evaluations and corrective interviews as needed
  • Responds properly in any resort emergency or safety situation
  • Works harmoniously with co-workers and supervisors

Requirements

  • Minimum 2 Years Luxury Experience in Resort required
  • 1-2 Years previous supervisory or leadership experience preferred
  • Prior experience in hotel/resort front desk, valet, or door is a plus
  • Cultural sensitivity to Hawai'i and its workforce
  • Strong leadership, communication, and organization skills

Nice to have

  • 1-2 Years previous supervisory or leadership experience preferred
  • Prior experience in hotel/resort front desk, valet, or door is a plus

What we offer

  • 401k Contribution available after first 30 days
  • Medical, Dental, & Vision via Kaiser or HMSA
  • Complimentary & Employee Discounted Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Managers
  • Complimentary Onsite Parking
  • Complimentary Meals
Four Seasons - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Assistant Guest Services Manager

8 matching positions

Guest Services Manager

Assist in managing guest services and ensuring operational excellence at Courtya...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience.
Job Responsibility
Job Responsibility
  • Process all guest check-ins
  • verify guest identity
  • set up accurate accounts for each guest
  • handle payment processing
  • review reports and logs
  • assist management in training, evaluating, and coaching employees
  • build positive working relationships
  • follow company policies and procedures
  • address guest and employee concerns
  • protect company assets
What we offer
What we offer
  • Equal opportunity employer
  • Access to a global team environment
  • Opportunities for personal growth and development.
  • Fulltime
Read More
Arrow Right

Guest Service Manager

Guest Service Manager position at The Westin Wenzhou responsible for processing ...
Location
Location
China , Wenzhou
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Committed to non-discrimination
  • Empowering environment
  • Wellness programming
  • Fulltime
Read More
Arrow Right

Guest Service Manager

At Marriott International, we are dedicated to being an equal opportunity employ...
Location
Location
China , Xinjiang Sayram Lake
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • at least 1 year of related work experience
  • at least 1 year of supervisory experience.
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • set up accurate accounts for each guest according to their requirements
  • enter Marriott Rewards information
  • ensure rates match market codes
  • document exceptions
  • secure payment prior to issuing room key, verify/adjust billing
  • compile and review daily reports/logs/contingency lists
  • complete cashier and closing reports
  • supply guests with directions and property information
  • accommodate guest requests, contacting appropriate staff if necessary
What we offer
What we offer
  • Equal opportunity employer
  • supportive work environment
  • connection to global Marriott portfolio.
  • Fulltime
Read More
Arrow Right

Spa Guest Service Assistant

Provide spa orientation and services to guests at The Westin Fiji Golf Resort & ...
Location
Location
Fiji
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Eligible for individuals with working rights in Fiji
  • Ability to reach, bend, twist, pull, and stoop
  • Ability to move, lift, or carry objects weighing less than or equal to 10 pounds
  • Ability to stand, sit, or walk for an extended period of time
Job Responsibility
Job Responsibility
  • Provide general spa orientation to guests upon arrival
  • Offer guests amenities such as water, juice, or heated neck pillows
  • Answer questions about general property information and amenities
  • Escort guests to and from treatment rooms
  • Check computer for updates and changes to schedule regularly throughout the day
  • Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas
  • Dispose of trash and dirty linens in the proper area
  • Secure supplies and equipment at the end of each shift
  • Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations
  • Report accidents, injuries, and unsafe work conditions to manager
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Commitment to associate well-being
  • Global team environment
  • Parttime
Read More
Arrow Right

Guest Experience Manager

The Guest Experience Manager at The Soho Grand Hotel is a high energy, hospitali...
Location
Location
United States , New York
Salary
Salary:
75000.00 - 80000.00 USD / Year
sohogrand.com Logo
Soho Grand Hotel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hotel management: 2 years (Preferred)
  • Hospitality: 2 years (Preferred)
  • Experience in managing training schedules and budgets
  • A proven track record of training program development and management
  • Must possess solid guest service, communication and presentation skills
  • Experience in monitoring review sites ensuring to respond to comments and queries in a timely manner
  • Proven work experience in front of house and back of house day-to-day hotel operations
  • Ability to communicate with excellent written and oral communication skills
  • Ability to work well with all levels of internal management and team as well as outside clients
  • Ability to share the feedback and online reviews with appropriate departments coaching when necessary
Job Responsibility
Job Responsibility
  • Forge relationships with guests to build loyalty by executing an experience that exceeds their expectations
  • Makes and confirms hotel reservations and send amenities when needed for VIPs
  • Setting up VIP and Guest arrivals, including but not limited to sourcing amenities, bulletins and blocking per preference
  • Sending pre-arrival welcome emails
  • Welcoming Guests: presence in lobby, greeting and checking in VIPs
  • Inspect VIP guest rooms, Special Event set-ups and spaces
  • Source & set up special amenities
  • Support guest needs throughout all Departments, ensure communication is set to succeed
  • Manage Guest Experience Survey platform, guest feedback and all review sites
  • Check-in on guests during their stay and pre-departure, facilitate service needs
What we offer
What we offer
  • 401(k) plan (matching after 1 year)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Fulltime
Read More
Arrow Right

Restaurant Assistant Manager

This position assists the Restaurant Manager with daily operations of the restau...
Location
Location
United States of America , St Augustine
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full time required
  • availability during all hours of operation and at least one hour pre-opening and post-closing required
  • valid state Driver’s License required
  • excellent communication skills
  • motivates, coaches, and leads team members
  • acts with integrity
  • keeps commitments
  • contagious positive attitude
  • focuses on achieving results while having fun
  • ability to gain control during stressful situations
Job Responsibility
Job Responsibility
  • Provides excellent guest service in a fast and friendly manner
  • coaches and corrects team
  • conducts second interviews for team members and shift leads
  • maintains a clean restaurant environment by cleaning and performing general housekeeping duties
  • assigns shift duties to team members and follows up to ensure completion
  • directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
  • coaches team members to follow guidelines for food preparation and production management
  • cascades relevant information to team members and assists with new product training
  • responsible for placing campaign materials upon request
  • ensures product quality, food safety, and operational standards are met
What we offer
What we offer
  • Unlimited tip pooling
  • medical, dental, vision, term life and AD&D plans
  • flexible spending and health savings accounts
  • short-term disability
  • vacation paid time off
  • company holidays paid at time and a half
  • matching 401(k)
  • tuition reimbursement
  • stock purchase plan
  • employee discount program
  • Fulltime
Read More
Arrow Right

Customer Service Manager

Entry level management position that is responsible for leading and assisting wi...
Location
Location
China , Changsha
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 years experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others
  • Understands employee positions well enough to perform duties in employees' absence
  • Supports daily Front Desk shift operations
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Observes staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Supports training of staff on adherence to all credit policies and procedures
  • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations
  • Complies with loss prevention policies and procedures
Job Responsibility
Job Responsibility
  • Leading and assisting with the successful completion of daily shift requirements
  • Supporting management of Front Desk team including Bell/Door Staff, Switchboard and Guest Services/Front Desk
  • Supporting progress toward guest services and front desk goals
  • Ensuring exceptional customer service
  • Supporting implementation of customer recognition/service programs
  • Supporting handling of human resource activities
  • Performing all duties at the Front Desk as necessary
  • Fulltime
Read More
Arrow Right

Assistant Manager

This position assists the Restaurant Manager (RM) with daily operations of the r...
Location
Location
United States of America , Ft McCoy
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Full time required
  • availability during all hours of operation and at least one hour pre-opening and post-closing required
  • Valid state Driver’s License required
  • Excellent communication skills
  • Motivates, coaches, and leads team members
  • Acts with integrity
  • keeps commitments
  • Contagious positive attitude
  • Focuses on achieving results while having fun
  • Ability to gain control during stressful situations
Job Responsibility
Job Responsibility
  • Provides excellent guest service in a fast and friendly manner
  • coaches and corrects team
  • Conducts second interviews for team members and shift leads
  • Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
  • Assigns shift duties to team members and follows up to ensure completion
  • Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations
  • Coaches team members to follow guidelines for food preparation and production management
  • Cascades relevant information to team members and assists with new product training
  • Responsible for placing campaign materials upon request
  • Ensures product quality, food safety, and operational standards are met
What we offer
What we offer
  • Unlimited tip pooling
  • Medical, Dental, Vision, Term Life and AD&D plans
  • Flexible spending and health savings accounts
  • Short-Term Disability
  • Vacation paid time off
  • Company holidays paid at time and a half
  • Matching 401(k)
  • Tuition Reimbursement
  • Stock Purchase Plan
  • Employee Discount Program
  • Fulltime
Read More
Arrow Right