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Assistant Guest Services Manager

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Four Seasons

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Location:
Thailand , Bangkok

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Four Seasons Hotel Bangkok is looking for an Assistant Guest Services Manager. This person must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This is a highly visible role representing Four Seasons Hotel Bangkok and managing the day to day activities of the Guest Services Team.

Job Responsibility:

  • Manages the Guest Services team, interviews, trains and schedules the staff (Roster)
  • Conducts Performance Evaluations and disciplines staff when needed
  • Coordinates and liaises with various departments to ensure the hotel provides highest level guest experiences
  • Prepares management reports
  • Personally, inspects VIP and Special Attention guestrooms and ensures readiness for a perfect arrival experience
  • Meets and greets arriving and departing guests
  • Provides genuine hospitality and recognition, acts as host/ hostess
  • Acts as point of contact for in-house guests and local customers
  • provides individual assistance and accurate information
  • Maintains high visibility in the lobby and front desk area and provides assistance to our guests in a pro-active way
  • Resolves guest concerns and complaints speedily and efficiently
  • ensures complete guest satisfaction, protects the reputation of the hotel and the company
  • Keeps management informed of guest and staff related incidents
  • represents senior management in their absence
  • Ensures areas under supervision are perfectly maintained
  • conducts routine inspections of Public areas and guest rooms
  • takes proactive steps to rectify any shortcomings
  • Maintains a strong network of useful contacts in the service industry
  • Works with Guest Relations Assistant Managers and Guest Relations Manager on a Global Level to learn from each others successes and failures to develop a consistent product company wide
  • Screens next day movements for special instructions to various departments
  • Ensures pending follow up action is communicated to the next shift
  • Coordinates and manages the day to day operations
  • ensure the Angel of the Day, VIP / applicable guest recognition programs are fully adhered to and running smoothly within the Hotel
  • Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage
  • Performs any other duties as assigned to him/her by management and is also able to work in all shifts
  • Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
  • Works harmoniously and professionally with co-workers and direct superior

Requirements:

  • Candidates must have a firm knowledge of hotel operations
  • Must have 2 – 5 years of experience in Management in Rooms Division
  • Must speak read and write Thai
  • Must be fluent in English
  • Must have the right to work in Thailand
  • Candidate should hold valid work authorization for Thailand
  • Candidates with a passion for excellence, expertise in Front Office Department and proven leadership experience
  • Candidates must have a firm knowledge of the area and be extremely organized and be able to multi task
What we offer:
  • Be part of a cohesive team with opportunities to learn, grow and develop
  • Have the opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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