Assistant Guest Services Manager

• Direct and control the activities of the Bell Staff and Driveway Staff
• Interview and select job applicants for Valet Parking and schedule them to provide maximum guest service within budgeted guidelines
• Complete all payroll records on a timely basis
• Train and supervise staff in the performance of their duties, conduct performance evaluations and discipline
• Ensure a high level of personalized, friendly and courteous service to guests, ensures all vehicles and keys are handled with caution and are properly secured
• Ensure accuracy in the collection and posting of all parking charges: institutes controls to maximize revenue and profits
• Coordinate the use of other garages for guests and patrons as necessary, ensuring the proper reconciliation of charges
• Coordinate the cooperation between the valet parking staff and the concierge staff in handling guest cars, luggage, etc.
• Work closely with other hotel departments, particularly sales and catering in coordination special guest or group needs relating to parking services
• Ensure all valet parking staff are completely familiar with the hotels facilities, hours of operation, etc., as well as city geography, points of interest, etc.
• Handle guest complaints or problems relating to parking with professionalism and maturity
• keeps the Rooms Division Manager well informed as to problems and action taken
• Respond properly in any hotel emergency or safety situation
• Perform other tasks or projects as assigned by hotel management and staff
• Act as a liaison between the house car and its needs to operate efficiently
• Follow through with guests concerning damage to their vehicles and ensure that they are handled in a professional matter
• Supervise valet runners, lead men, and doormen, and ensure that their payroll and schedules are correct

• Three to five years previous Rooms Division Management experience required
• Candidate must have authorization to work in the United States

Experience in a luxury, fast paced environment

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence