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Assistant Guest Service Center Manager

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
Indonesia , Bali

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Assistant Guest Service Center Manager at The Ritz-Carlton Bali will ensure the delivery of the 'Gold Standards' of The Ritz-Carlton, providing exceptional luxury service. Responsibilities include coordinating communications, managing guest services, and supporting team operations. The role requires a Bachelor's degree, at least 2 years of related work experience, and less than 1-year supervisory experience.

Job Responsibility:

  • Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly
  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations
  • Block rooms
  • activate keys
  • Set up guest accounts
  • verify/adjust billing
  • secure payment
  • Operate telephone switchboard station
  • assist with all calls/requests
  • relay messages
  • Test communications equipment
  • Create, review, maintain, print, and compile logs/documentation/reports
  • Assist in obtaining guest/VIP information
  • Open doors and assist guests/visitors
  • Coordinate calls/E-mails/deliveries to meet guests’ needs
  • Open and close Business Center
  • Dispatch bell/valet staff
  • Process accounts payable
  • Review departmental productivity reports, payroll forecasts, and revenue postings
  • Monitor and maintain inventory of equipment/supplies
  • Notify Loss Prevention/Security of theft/unwelcome persons
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • ensure appearance is clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge guests
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak using clear and professional language
  • prepare/review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • support team to reach common goals
  • listen and respond appropriately to concerns
  • Ensure adherence to quality standards
  • Visually inspect tools, equipment, or machines
  • Enter and locate information using computers/ POS systems
  • Reach overhead and below the knees
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Stand, sit, or walk for an extended period of time
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • Bachelor's degree from accredited university or college
  • At least 2 years of related work experience
  • Less than 1-year supervisory experience
What we offer:
  • Chance to be proud of the work you do and who you work with
  • Opportunity to join a portfolio of brands with Marriott International
  • Empowerment to be creative, thoughtful, and compassionate
  • Inclusive, people-first culture
  • Commitment to non-discrimination on any protected basis

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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