CrawlJobs Logo

Assistant Guest Service Center Manager

https://www.marriott.com Logo

Marriott Bonvoy

Location Icon

Location:
Indonesia , Bali

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Assistant Guest Service Center Manager at The Ritz-Carlton Bali will ensure the delivery of the 'Gold Standards' of The Ritz-Carlton, providing exceptional luxury service. Responsibilities include coordinating communications, managing guest services, and supporting team operations. The role requires a Bachelor's degree, at least 2 years of related work experience, and less than 1-year supervisory experience.

Job Responsibility:

  • Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly
  • Process guest check-ins, check-outs, room assignments, reservations, and cancellations
  • Block rooms
  • activate keys
  • Set up guest accounts
  • verify/adjust billing
  • secure payment
  • Operate telephone switchboard station
  • assist with all calls/requests
  • relay messages
  • Test communications equipment
  • Create, review, maintain, print, and compile logs/documentation/reports
  • Assist in obtaining guest/VIP information
  • Open doors and assist guests/visitors
  • Coordinate calls/E-mails/deliveries to meet guests’ needs
  • Open and close Business Center
  • Dispatch bell/valet staff
  • Process accounts payable
  • Review departmental productivity reports, payroll forecasts, and revenue postings
  • Monitor and maintain inventory of equipment/supplies
  • Notify Loss Prevention/Security of theft/unwelcome persons
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow company policies and procedures
  • report accidents, injuries, and unsafe work conditions to manager
  • ensure appearance is clean and professional
  • maintain confidentiality of proprietary information
  • protect company assets
  • Welcome and acknowledge guests
  • anticipate and address guests’ service needs
  • assist individuals with disabilities
  • thank guests with genuine appreciation
  • Speak using clear and professional language
  • prepare/review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships
  • support team to reach common goals
  • listen and respond appropriately to concerns
  • Ensure adherence to quality standards
  • Visually inspect tools, equipment, or machines
  • Enter and locate information using computers/ POS systems
  • Reach overhead and below the knees
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • Stand, sit, or walk for an extended period of time
  • Perform other reasonable job duties as requested by Supervisors

Requirements:

  • Bachelor's degree from accredited university or college
  • At least 2 years of related work experience
  • Less than 1-year supervisory experience
What we offer:
  • Chance to be proud of the work you do and who you work with
  • Opportunity to join a portfolio of brands with Marriott International
  • Empowerment to be creative, thoughtful, and compassionate
  • Inclusive, people-first culture
  • Commitment to non-discrimination on any protected basis

Additional Information:

Job Posted:
March 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Marriott Bonvoy - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Assistant Guest Service Center Manager

Assistant Site Manager

The Experience Assistant Site Manager supports and facilitates the manager’s wor...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
  • An understanding of budgeting and controlling expenses and retail operations
  • Leadership and management skills and ability to communicate effectively in oral and written communication
  • Excellent planning and organizational skills
  • ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
  • Friendly, energetic, and enthusiastic personality
  • Comfortable with technology and basic troubleshooting
  • Ability to problem-solve and think quickly on your feet
  • Ability to stand for extended periods of time
  • moderate level of physical ability is required
Job Responsibility
Job Responsibility
  • Handling calls from clients, suppliers, and partners
  • Ability to monitor the activity indicators of a center
  • Ensuring the proper use of the box office
  • Collecting mail and managing invoices from clients or suppliers
  • Drafting meeting summaries and sharing them with the team
  • Participating in debriefing sessions with the manager to track progress
  • Organizing brainstorming sessions with the team for specific goals
  • Ensuring high-quality customer service and client satisfaction
  • Assisting with recruitment, schedule development, and inventory management
  • Supporting the onboarding, training, and integration of new hires
  • Fulltime
Read More
Arrow Right

Assistant Director of Sales

Assists in leading the property’s segmented sales effort (e.g., group, transient...
Location
Location
Hong Kong , Hong Kong
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 3 years experience in the sales and marketing or related professional area
  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
  • 1 year experience in the sales and marketing or related professional area
Job Responsibility
Job Responsibility
  • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
  • Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business
  • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS
  • Assists with the development and implementation of promotions, both internal and external
  • Recommends booking goals for sales team members
  • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager
  • Participates in sales calls with members of sales team to acquire new business and/or close on business
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
  • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
  • Assists Revenue Management with completing accurate six period projections
  • Fulltime
Read More
Arrow Right

Hotel Cleanliness Supervisor

The Hotel Cleanliness Supervisor is responsible for overseeing and supervising t...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services
  • At least 2 years of relevant experience in handling Supervisory Housekeeping
  • A great team player
  • Proficient in communications skills & interpersonal skills
  • Able to start work within short notice
Job Responsibility
Job Responsibility
  • Oversee and supervise the cleanliness and maintenance of guest rooms, public areas, and Heart of the House
  • Ensure the highest standards of hygiene and brand standards are consistently met
  • Ensure smooth and coordinated housekeeping of guest rooms, public areas, Heart of the House, and Laundry operations
  • Oversee on-site laundry facility operations as required
  • Oversee the rotation and management of Hotel Cleanliness Experts
  • Ensure that Hotel Cleanliness Experts consistently implement and uphold standardized policies and procedures
  • Report work-related accidents, or other injuries immediately upon occurrence
  • Identify and correct unsafe work procedures or conditions
  • Follow Hazardous Material Management Program procedures
  • Follow company and department safety and security policies and procedures
  • Fulltime
Read More
Arrow Right

Spa Concierge

The Spa Attendant - Female is responsible for greeting all guests, answering cal...
Location
Location
United States , Bethlehem
Salary
Salary:
Not provided
casinocareers.com Logo
Casino Careersv
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be eighteen (18) years of age or older
  • proof of authorization/eligibility to work in the United States
  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Ability to communicate effectively in a positive/upbeat fashion utilizing English
  • both in oral and written form
  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards
  • Maintain consistent adherence to Wind Creek customer service standards
  • Must be able to work varied shifts, including weekends and holidays
  • Must be able to work on the FEMALE side of the spa
Job Responsibility
Job Responsibility
  • Greet all guests, answer calls, assist with guest inquiries, book appointments, check guests in for their scheduled services, appropriately bill for services received and complete the payment transaction, cross-sell retail products
  • Give tours of the facility
  • Maintain the cleanliness of the facility
  • Ensure appointments begin and end as scheduled
  • Assist guests inside the spa
  • Serve refreshments
  • Continuous stocking and preparation for guest needs on the female side of the spa
  • Assists guests with reservations and check-in process
  • Accurately books, changes, and cancels cooking reservations and spa appointments
  • Assists guests with payment of services and retail items
What we offer
What we offer
  • Blue Cross Blue Shield medical plan
  • Dental plan
  • VSP vision plan
  • 401(k) savings plan
  • Life and disability insurance
  • Paid time off
  • Employee dining rooms
  • Career training and planning
  • Quarterly incentive bonuses
  • Employee fitness centers with on-staff trainers
  • Parttime
Read More
Arrow Right

Maitre D

The Maître d at Soho Grand Hotel oversees the flow of service in the Grand Bar a...
Location
Location
United States , New York
Salary
Salary:
29.45 USD / Hour
sohogrand.com Logo
Soho Grand Hotel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3 years of restaurant or hospitality experience in a leadership or guest-facing role
  • Experience with Resy or similar table management software preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and remain calm under pressure
  • Commitment to service excellence and team development
  • TIPS/Alcohol Training certified is a plus
  • Physical ability to stand for long periods, move throughout the venue, and lift as required
  • Ability to perform job with attention to detail, speed and accuracy
  • Ability to prioritize and organize
  • Ability to follow directions thoroughly
Job Responsibility
Job Responsibility
  • Warmly greet, recognize, and escort hotel guests, patrons, and VIPs, ensuring personalized hospitality
  • Anticipate guest needs, resolve concerns with discretion, and maintain a visible, proactive presence on the floor
  • Answer guest inquiries regarding menus, hours, special events, and availability with confidence and clarity
  • Build loyalty through guest recognition programs, noting preferences, special occasions, and repeat visits
  • Oversee host stand operations using Resy
  • manage reservations, seating strategy, pacing, and waitlist
  • Direct table assignments to balance guest flow, optimize service quality, and support team efficiency
  • Monitor dining room for table readiness, cleanliness, and reset, coordinate with bussers and servers for smooth turnover
  • Conduct pre-shift meetings to communicate priorities, guest recognition notes, and key updates
  • Supervise, coach, and mentor host team to maintain excellence in guest service and professionalism
What we offer
What we offer
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • 401k
Read More
Arrow Right

Hotel Assistant Manager

Oversees the Front Desk operations and acts as the manager on duty in the hotel ...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Manages the staff at the Front Desk
  • Interviews, trains and schedules the staff
  • Coordinates arrivals, departures and billing requirements with Sales and Catering Department
  • Assures that all financial and credit procedures are followed
  • Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available
  • Resolves customer complaints from all areas of the hotel
  • Checks guest in and out in an efficient and friendly manner
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
  • Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
  • Consistently driving the team to achieve high guest experience scores in social media platform such as Medallia, Trip Advisor etc
Job Responsibility
Job Responsibility
  • Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available
  • Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
  • Checks guest out of the hotel, preparing and explaining the bill
  • Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
  • Fulltime
Read More
Arrow Right
New

Assistant Hotel Manager

Responsible for assisting in successfully executing all operations in the hotel ...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 4 years experience in the guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the guest services, front desk, housekeeping, or related professional area
Job Responsibility
Job Responsibility
  • Assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff
  • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
  • Ensures that standards and procedures are being followed
  • Leads specific team while assisting with meeting or exceeding property goals
  • Leading Operations Team
  • Managing Property Operations Function(s)
  • Managing and Monitoring Activities that Affect the Guest Experience
  • Managing Profitability
  • Conducting Human Resources Activities
  • Fulltime
Read More
Arrow Right

Lead Shelter Associate

The Housing Navigation Center (HNC) is a resource center that provides services ...
Location
Location
United States , Greeley
Salary
Salary:
19.57 - 22.48 USD / Hour
unitedway.org Logo
United Way
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma and one year experience providing homeless services, case management, social work, health/human services, public health, or related nonprofit field
  • Experience in case management, shelter services, and/or homelessness response services
  • Experience utilizing trauma-informed care, de-escalation, Housing First, and person-centered care principles
  • Experience and willingness to work with highly vulnerable individuals and people experiencing homelessness
  • Current first aid and CPR/AED certification preferred
  • Ability to work flexible hours including evenings, weekends, and overnight shifts
  • Self-motivated
  • proven excellent performance standards and quality of work
  • Excellent customer service and phone skills
  • Ability to effectively respond to escalated situations or crisis
Job Responsibility
Job Responsibility
  • Oversee and direct Shelter Associates during shifts and ensure all shelter duties are accomplished nightly, and shelter procedures are followed
  • Take the lead in maintaining a welcoming, respectful, person-centered environment, while ensuring the support and safety of guests, staff, and volunteers
  • As the lead staff on shift, navigate guest, staff, security, and volunteer needs and escalate to senior staff when needed
  • Report to the shelter manager with critical updates, staffing and inventory needs
  • Maintain effective written and verbal communication with daytime and nighttime staff to ensure all vital information is shared and to ensure consistency and quality of service
  • Actively participate in shelter/agency meetings and relevant training as required
  • Work with people experiencing homelessness during shelter hours to provide a welcoming shelter environment, ensuring guest and staff safety, and providing guests with appropriate resources
  • Assist the Shelter Manager with nightly operations and schedule of the shelter program
  • Perform shelter check-in/check-out responsibilities including completing intakes, assisting with meal service, preparing sleeping areas, distributing donations, and maintaining shelter cleanliness and organization
  • Carry out HNC & CWS policies and procedures for shelter activities including COVID-19 procedures, shelter safety policies, and general operational procedures
What we offer
What we offer
  • Vacation
  • Sick leave
  • Parental leave
  • Short-term disability
  • Flexible work hours with potential downtime for school work, ideal for college students
  • Holiday pay included at 2x hourly rate
  • Additional $2/hour overnight differential
  • Bilingual differential available
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy