Assistant Guest Relations Manager Job at Marriott Bonvoy (Sanya)

Assistant Guest Relations Manager

Marriott Bonvoy

Location:
China , Sanya

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Assistant Guest Relations Manager (Russian Speaking) position at The Sanya EDITION, part of Marriott International. The role involves overseeing guest check-in processes, account management, payment handling, and providing exceptional service. The position also includes supervisory responsibilities such as training, coaching, and supporting team members, while adhering to company policies and quality standards. The brand EDITION Hotels combines boutique hotelier vision with world-class luxury service.

Job Responsibility:

Process all guest check-ins
Set up accurate guest accounts
Enter Marriott Rewards information
Ensure rate accuracy and document exceptions
Secure payment and adjust billing
Compile and review daily reports
Complete cashier and closing reports
Provide directions and property information
Accommodate guest requests and follow up
Process payments, vouchers, and charges
Balance receipts and secure bank
Obtain authorizations and follow accounting procedures
Notify Security of theft reports
Assist in training, evaluating, counseling, motivating and coaching employees
Serve as role model and first point of contact for Open Door Policy
Develop positive working relationships and support team
Follow policies, report incidents, complete training
Maintain professional appearance and confidentiality
Welcome and acknowledge guests, anticipate needs, assist disabled guests
Speak professionally, prepare documents, answer phones
Ensure quality standards
Use computers/POS systems
Perform physical tasks (stand, sit, walk, lift up to 10 lbs)
Perform other duties as requested

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Russian Speaking
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift
Obtain manual authorizations and follow all Accounting procedures
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Develop/maintain positive working relationships
support team to reach common goals
listen and respond appropriately to employee concerns
Follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure personal appearance is clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge guests
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Assistant Guest Relations Manager

Marriott Bonvoy

Location:
China , Sanya

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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Assistant Guest Relations Manager

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Location:China , Sanya

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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