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Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
Job Responsibility:
Support day-to-day activities of Rooms Operations
Support management of Rooms Operations activities
Contribute information to support managing to budget
Provide for and manage the guest experience
Open and close Front Desk shifts/Housekeeping
Run and review room operations reports
Understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services
Operate department equipment
Ensure employees have proper supplies and uniforms
Understand night audit procedures
Comply with loss prevention policies
Communicate performance expectations
Handle employee questions and concerns
Schedule employees
Supervise same day selling procedures
Verify accuracy of room rates
Use budgets and operating statements
Manage departmental controllable expenses
Assist in investigation of employee and guest accidents
Use guest information tracking system
Set positive example for guest relations
Interact with guests for feedback
Respond to guest problems and complaints
Review comment cards and guest satisfaction results
Requirements:
High school diploma or GED
3 years experience in guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in guest services, front desk, housekeeping, or related professional area