Assistant Guest Relations Manager Job at Marriott Bonvoy

Assistant Guest Relations Manager

Respond to any questions from guests and follow up with guests to ensure their r...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Good spoken, written and reading ability in English, Cantonese and Mandarin is a MUST
Must hold valid work permit for working in Hong Kong

Job Responsibility

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers
Contact appropriate individual or department as necessary to resolve guest requests
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Assistant Guest Relations Manager

Performance management to assist in recruiting, training, and onboarding new gue...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Degree in Hospitality Management or related disciplines
Minimum 3 years of relevant experience preferrably in similar capacity in Front Office Department
Excellent leadership, communications and interpersonal skills
Passionate and service oriented
Excellent command of written and spoken Chinese and English

Job Responsibility

Performance management to assist in recruiting, training, and onboarding new guest services staff
Conduct regular performance evaluations and provide constructive feedback to team members
Standard maintenance to ensure all team members adhere to established service standards (e.g., greeting protocols, phone etiquette, dress code)
To handle escalated complaints or service failures from tenants and VIP guests
Work with event team to monitor and order supplies for the front desk and meeting rooms
Assist in planning and executing tenant appreciation events, holiday parties, or building-wide meetings
Coordinate logistics with vendors and the events team

Fulltime

Assistant Guest Relations Manager

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Supervises and manages employees
Managing all day-to-day operations
Ensures employee recognition is taking place on all shifts
Establishes and maintains open, collaborative relationships with employees
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Strives to improve service performance
Collaborates with the Front Office Manager on ways to continually improve departmental service

Fulltime

Assistant Guest Relations Manager

Entry level management position that is responsible for leading and assisting wi...

Location

India , Bengaluru

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Assisting in completing financial and administrative responsibilities
Supporting management of front desk team
Monitoring and supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Managing projects and policies
Supporting handling of human resource activities

Fulltime

Assistant Guest Relations Manager

Entry level management position that is responsible for leading and assisting wi...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Supporting management of front desk team
Monitoring and supporting progress toward guest services and front desk goals
Ensuring exceptional customer service
Managing projects and policies
Supporting handling of human resource activities
Performing all duties at the front desk as necessary

Fulltime

Assistant Guest Relations Manager

Responsible for successfully executing all operations in two departments (Front ...

Location

Aruba

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Responsible for successfully executing all operations in two departments (Front Office and Food and Beverage/Culinary or Engineering/Maintenance and Housekeeping) and managing staff
Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
Ensures that standards and procedures are being followed
Leads specific team while assisting with meeting or exceeding property goals
Providing for and Managing the Guest Experience
Supporting Safety Standards and Work Procedures
Managing Property Operations and Department Budgets
Conducting Human Resources Activities

Fulltime

Assistant Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

Assistant Guest Relations Manager

As our Assistant Reception Manager, you will be supporting the Reception Manager...

Location

United Kingdom , London

Salary:

30534.76 GBP / Year

Aqua Kyoto

Expiration Date

Until further notice

Requirements

All applicants must be eligible to live and work in the UK

Job Responsibility

Support the reception team, ensuring every guest receives a warm welcome and exceptional service
Manage reservations, address guest inquiries, and resolve any issues with professionalism and care
Maintain effective communication between the team and senior management

What we offer

Discounts at all Aqua venues
Take your birthday off and earn additional long service leave
Ongoing training and development
Manage your pay with ease through Wagestream & enhance your financial knowledge
Food provided during your breaks
Discounted gym membership
Lunch & Learn
Bring a friend on board and get £500
Part of the venue’s Tronc system, which may give you up to £13,992.00 extra per year

Fulltime

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Assistant Guest Relations Manager

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Assistant Guest Relations Manager

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Assistant Guest Relations Manager

Assistant Guest Relations Manager

Assistant Guest Relations Manager

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