Assistant Guest Relations Manager

Performance management to assist in recruiting, training, and onboarding new guest services staff. Conduct regular performance evaluations and provide constructive feedback to team members. Standard maintenance to ensure all team members adhere to established service standards (e.g., greeting protocols, phone etiquette, dress code). To handle escalated complaints or service failures from tenants and VIP guests. Work with event team to monitor and order supplies for the front desk and meeting rooms. Assist in planning and executing tenant appreciation events, holiday parties, or building-wide meetings. Coordinate logistics with vendors and the events team.