Assistant Guest Relation Manager Job at Marriott Bonvoy (Jakarta)

Assistant Guest Relation Manager

Serves as the property Manager on Duty and oversees all property operations, ens...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.

Job Responsibility

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.

Fulltime

Assistant Guest Relation Manager

We are seeking a dynamic and customer-focused Assistant Guest Relations Manager ...

Location

Turkey , Bodrum

Salary:

Not provided

Accor

Expiration Date

Until further notice

Requirements

Proficiency with Opera system and related hotel management sub-systems
Excellent communication skills with confident, clear English and Russian proficiency
Strong interpersonal skills for managing guest and colleague interactions
Demonstrated leadership qualities and ability to motivate team members
Conflict resolution and complaint handling expertise
Time management and organizational abilities
Problem-solving and analytical skills
Flexibility and adaptability in a fast-paced environment
Team player mentality with a guest-focused and service-oriented attitude
Minimum 2 years in a supervisory position within the service industry

Job Responsibility

Deliver exceptional guest experiences by maintaining high service standards during arrivals, departures, rooming, and special requests
Assist in optimizing hotel occupancy and room rates to maximize revenue generation
Handle guest complaints professionally and empathetically, ensuring prompt and effective resolution
Conduct training programs and mentor Guest Services team members to enhance their skill set and performance
Collaborate seamlessly with other departments including housekeeping, and bell services to ensure cohesive guest experiences
Implement and maintain standard operating procedures for the guest services department
Monitor and analyze systems and procedures to identify opportunities for operational efficiency improvements
Manage reservations and coordinate with housekeeping to ensure timely room readiness
Contribute to sales initiatives by promoting hotel services, packages, and special offers to guests
Ensure compliance with health, safety, and security regulations at all times

Fulltime

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

New

Assistant Guest Relations Manager / Guest Relations Supervisor

Respond to any questions from guests and follow up with guests to ensure their r...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience
Good spoken, written and reading ability in English, Cantonese and Mandarin is a MUST
Must hold valid work permit for working in Hong Kong

Job Responsibility

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
Take and confirm reservations and cancellations
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Respond to guest requests for special arrangements or services
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets

Fulltime

Assistant Manager - Guest Relations

Entry level management position that is responsible for leading and assisting wi...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Strives to ensure guest and employee satisfaction and achieve the operating budget
Assists in completing financial and administrative responsibilities
Supporting Management of Front Desk Team
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Handling of Human Resource Activities
Additional Responsibilities as described

Fulltime

Guest Relation Manager

At The Ritz-Carlton Harbin, this role is responsible for processing guest check-...

Location

China , Harbin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
at least 1 year of related work experience
at least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
set up accurate accounts for each guest according to their requirements
enter Marriott Rewards information
ensure rates match market codes, document exceptions
secure payment prior to issuing room key, verify/adjust billing
compile and review daily reports/logs/contingency lists
complete cashier and closing reports
supply guests with directions and property information
accommodate guest requests, contacting appropriate staff if necessary
follow up to ensure requests have been met

What we offer

Opportunity to work for an equal opportunity employer
learning opportunities with Marriott International brands
inclusive work environment that values diversity
chance to join a global team
commitment to non-discrimination

Fulltime

Assistant Guest Service Manager

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Malaysia , Putrajaya

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

Assistant Guest Experience Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

Malaysia , Penang

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises employees, understanding employee positions well enough to perform duties in employees' absence

Fulltime

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Assistant Guest Relation Manager

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