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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Assistant Guest Experience Manager

Germany, Cologne · Job Posted May 27, 2026
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Job Description

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Verifies guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibility

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
  • Verifies guest and employee satisfaction and maximizes the financial performance of the department
  • Supporting Management of Front Desk Team
  • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • Ensuring Exceptional Customer Service
  • Managing Projects and Policies

Requirements

  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.
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