Assistant Guest Experience Manager

• Manages the staff at the front desk
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department
• Blocks rooms for arrivals and ensures any discrepancies are resolved
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
• Assures that all financial and credit procedures are followed
• Checks cashiers’ work at end of shift
• Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available
• Resolves guest complaints and handles all guest interactions with the highest level of hospitality and professionalism
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff
• Can answer guest calls and direct them appropriately in the absence of a Communications Operator
• Utilizes a variety of computer systems to check guests in and out, run daily reports, select, and block rooms for arriving guests
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Works harmoniously and professionally with co-workers and supervisors

• 1-2 years in a Front Office supervisory role or Concierge position
• Proficient in MS Office and hotel management software
• Excellent customer service and communication skills
• Strong problem-solving and organizational abilities
• Attention to detail and high level of accuracy
• Ability to work independently and in a team environment
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems

Preferred experience in a luxury hotel

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals