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The Assistant Golf Pro assists the GM with all golf shop activities and outside services operations and is responsible for ensuring that members and guests receive outstanding customer service, which meets or exceeds their expectations. The Assistant Golf Pro is instrumental in organizing and implementing golf events, tournaments, outings, leagues, teaching clinics and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.
Job Responsibility:
Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities
Ensure procedures are followed to open, close and secure the golf shop and storage buildings
Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures
Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved
Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards
Maintain clean, presentable and fully stocked merchandise displays
Assist in the preparation operating and capital budgets
Provide assistance with financial forecasts and analyzing budget variances as appropriate
Assist with physical inventory at month end in accordance with inventory procedures
Ensure accurate tracking of types and quantity of golf rounds played
Monitor customer preferences, usage patterns, and satisfaction with Company products and services
Assess the quality of internal and/or external customer service and speed of play
Recommend plans for continued improvement
Interact with pass-holders, members and guests in a congenial and professional manner
Maintain pleasant and professional telephone manner at all times
Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures
Plan and conduct individual and group lesson programs and golf clinics
Assist with organizing and implementing tournaments, group outings and special events
Ensure efficient operation and coordination of golf shop, cart service and other services as applicable
Be fully knowledgeable of golf shop merchandise
Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs
Assist with organizing and maintaining ancillary services such as the handicapping system, membership programs and driving range facilities
Assure the efficient and timely submission of all required reports
Perform additional duties as required
Requirements:
BA / BS degree, preferred
PGA or LPGA apprentice or better, preferred
Min 1 year experience in the golf or hospitality industry preferred
Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred
Demonstrated quality written, verbal, interpersonal communication skills
Ability to analyze and solve problems
efficiently handle multiple duties under pressure with minimal supervision
work flexible hours as required including nights/weekends
Positive attitude, professional manner and appearance in all situations