Assistant General Manager Job at High Hotels Ltd. (Mount Laurel)

Job Description

Assistant General Managers for High Hotels, LLC are responsible for the supervision of all front desk operations and food and beverage operations in order to ensure that the highest quality standards are met for food, service, cleanliness, and marketing of all operations. Assists in and shares responsibility for direction all operations of the hotel in accordance with the policies and profit objectives of the company to provide superior service and value to the customer.

Job Responsibility

Hires, trains, supervises and schedules front desk and food and beverage staff
Maintains procedures for periodic appraisal of all personnel
Purchases all food and beverage items and ensures availability
Assists General Manager in reviewing work schedules and assigns management on duty responsibilities
Assist General Manager in preparing and submitting the hotel’s annual business plan
Acts as General Manager when General Manager/Area General Manager is off
Monitors and maintains procedures for control of supplies, keys, monies and credit
Meets all budgetary, cost and other financial objectives established for their department
Assists in interpretation of policies, rules and regulations affecting all hotel activities
Responsible for the replenishment, physical appearance, ordering and food production for “The Market”, “Suite Shops”, or “Pavilion Pantry”
Performs as a visible manager, both at the front desk and in the restaurant, bar and the kitchen
Performs line co-worker’s job functions as needed under high volume and emergency situations
Utilizes computer equipment to analyze forecast, cost, and revenue reports
Observes food and beverage outlet operations and take needed action to ensure standards
Responds to guest inquiries and coordinates special arrangements and requests
Ensures safety and security of all guests, co-workers and the hotel’s assets
Monitors co-worker attendance in conformance with the standards
Works varying schedules to reflect the business needs of the hotel
Maintain a neat, clean and well-groomed appearance
Required to fully comply with High Hotels, Ltd. rules and regulations
Supports High Hotels’ efforts and actions related to Sustainability
Maintains an open-door policy and monitors co-worker relations
Visits and observes competitive hotel and restaurant operations
Through training and experience, prepares for further advancement
Participates in Manager on Duty shifts
Other duties as assigned by the General Manager/Area General Manager

Requirements

A high school diploma or GED required
Minimum of 3 years of hotel operations experience required
Valid Driver's License required
Ability to operate computer systems such as Microsoft Office, Front Office PMS, ServicePro, and others required

Nice to have

A college degree in hotel/restaurant management preferred
Food Handler Certification preferred

What we offer

Excellent benefits including medical, dental and vision available for full-time coworkers
Access to Healthy Rewards Program
Vacation is offered to regular full-time coworkers
401(k) Retirement Plan with a company match
Worldwide travel discounts
Fun working environment

High Hotels Ltd. - All Job Offers